symbol for authentication required denotes that authentication is required.

Our Services

Accounts

Create accounts in Novell and/or UNIX with standard settings1.
Assign file rights to group space (N: or O:, or /afs/sph.umich.edu/group) as requested on the user account form.
Assist users with setting passwords.

Provide nightly, automated backups of Novell volumes via the ITCS TSM service.
Review log files of backup jobs and coordinate with ITCS when problems occur.
Backup our AFS cell daily (on weekdays) to tape.
Assist users in restoring files from backups*.
Install Connected Backup on individual desktops and laptops as requested by users*.

Assist in scheduling, setting up, and conducting video- and webconferencing sessions.
Provide advice on effective use of video- and webconferencing tools available at SPH.

Setup and configure new computers and peripherals.
Resolve hardware and software problems on computers and computer peripherals owned and/or maintained by ICS.
Install, reload OS software as needed.
Test and install OS updates.
Develop, deploy, and update a custom ICS desktop image.
Test, install, and troubleshoot software applications.

Select and order computer and A-V hardware as needed for use by faculty, students, and staff.
Maintain inventory of computer and A-V equipment.
Resolve basic problems with equipment, arranging repair services when needed*.

Provide file space on redundant, backed up servers for departments and groups at SPH2.

Route requests and inquiries sent to sph.help@umich.edu, sph.web@umich.edu, sph.classroom@umich.edu, and sph.informatics@umich.edu to an SPH ICS staff member with the expertise matching the request.
Provide courteous and timely responses (within 24 working hours) to HelpDesk tickets.
Follow up with necessary action.

Arrange and oversee the deployment and maintenance of networks (both wired and wireless) at SPH3.

Provide pre-purchase advice and coordination between SPH units and third party contractors.
Unpack and setup printers, if requested.
Add printers to inventory and connect them to the network.
Create a printer queue in CUPS (Windows, UNIX) and/or LPR (UNIX, Mac).

Schedule classrooms and meeting/conference rooms as requested by SPH faculty and staff.

Prevent, investigate, and remedy IT security incidents, including virus outbreaks, hacking, loss of sensitive data, etc.
Perform periodic security assessments of the School’s IT environment.
Configure and administer virtual firewall provided by ITCS.
Develop and communicate policies regarding IT security at SPH.
Develop and update SPH Security Plan.
Develop, periodically test and update Disaster Recovery Plan for IT at SPH.

Obtain and install software on desktops, laptops, and servers*. For non-standard software, Computing Services will make the best effort to install the desired application, but given the huge variety of software and hard-to-predict incompatibilities, a successful outcome cannot be guaranteed.
Verify compliance with license terms of installed software.
Troubleshoot software problems*.
Create installers for automated installation of software packages, including updates and print drivers.

Provide technical advice and consultation to faculty, students, and staff, whose projects – research and others - require technology beyond that already provided by SPHICS.
For each project, negotiate and communicate the scope of technical support that can be expected from SPHICS.
Provide support that falls within that scope.

Conduct instructional sessions on the computing environment at SPH for new students at the beginning of each Fall and Winter semester.
Make information on specific aspects of computing at SPH available on a website. (These include, but are not limited to: internally-developed How-To pages and FAQs, links to vendor-provided documentation, multimedia training modules, etc.).
Offer training and consultation on web-related skills, including site building and accessibility.
Send occasional announcements with computing-related information beneficial to SPH users.

Maintain and expand the public-facing web site and the intranet site of SPH.
Make content created and/or owned by groups and individuals at SPH accessible via the Web.
Deploy and maintain an httpd server with a broad a range of extensions, support for scripting, SSL, and database back end.
Maintain a database server for development and hosting of database-driven web applications.
Arrange external domain registration and forwarding.
Collect and share statistics of web site usage.
Provide end-user support for CTools, Sitemaker, MBlog, and UM Lessons.
Ensure compliance with accessibility guidelines for SPH website.

Users currently get 50MB personal space on M: and 50 MB personal space on /afs/sph.umich.edu/user/u/n/uniqname with creation of a Novell or UNIX account, respectively.
File space for individuals is provided by ITCS's IFS service.
Currently contracted to ITCS.

*Note: ICS is a recharge unit - an asterisk indicates a service that may require a pre-paid support contract and/or payment at an hourly rate.

**Applies only to equipment managed by ICS.