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All AnnouncementsWednesday May 14, 2008 Due to a significant security problem with the openssl package included with debian linux, updates to openssl have been applied to all SPH-supported linux systems. This will prevent any new keys generated on these systems from being vulnerable. Any keys that were generated using the vulnerable version of openssl will cause the application using those keys to be vulnerable to brute-force attacks because the number of possible keys is very small. This means that systems using the vulnerable keys cannot reliably verify identities and cannot reliably protect encrypted content. Because of these problems, new ssh host keys have been generated for some systems. This may result in some problems for people who connect to these systems with ssh. When an ssh client connects to a system for the first time, it saves a copy of the host key for that system so that it can recognize the system next time a connection is established. If the host key changes on the remote system, the next time the ssh client connects, it warns the user that something is wrong. The following systems had vulnerable keys and have had new ssh host keys generated: biaoz-lnx compute17 fossa iff lobe nora patricia shakegenome stria When connecting to these systems using ssh, you may see a warning message indicating that the host key has changed, the host's identity cannot be verified, and something bad may be happening. Depending on what software is being used, you may be asked whether to accept the new key. If you are using the command-line openssh client on linux & unix systems, you may need to edit your ~/.ssh/known_hosts file and remove the entry for the re-keyed host before you can connect to the host. Please contact the SPH Informatics & Computing Services help desk at 936-1247 or sph.help@umich.edu if you have any questions or concerns. References: http://wiki.debian.org/SSLkeys http://www.debian.org/security/2008/dsa-1571 Posted by Kevin Cheek, Security and Systems Administrator Wednesday April 02, 2008 ITcom will be performing maintenance on several SPH network switches in the SPH-1 Tower between 5:00AM and 8:00AM this Friday, April 4 2008. During this time, both wireless and wired networks on the 2nd, 3rd, 5th, 6th, and 7th floors of the SPH-1 Tower may become unavailable for five to ten minutes while the switches are reloaded with new software. These outages will affect network access to SPH, campus, and internet resources. The outages will affect VoIP phones, but will not affect analog phones. Posted by Kevin Cheek, Security and Systems Administrator Friday March 28, 2008 - Policy and options for Acrobat Professional/Standard and Grants.gov - Virtual Sites - SPH Windows Terminal Server - SPH-provided Acrobat Professional may stop working at any time! - Acrobat Professional vs. Acrobat Standard - An Acrobat alternative (Foxit) - How to determine what version of Acrobat you are using ------------------------------------------------------------------- Policy and options for Acrobat Professional/Standard and Grants.gov: SPH Computing Services can no longer support the use of both Acrobat Reader and either Acrobat Professional or Acrobat Standard on the same computer. While, in many cases, it is possible to force them to work together temporarily on the same computer, it is not possible for us to support that configuration. Because Adobe frequently provides critical updates that must be installed to protect your computer, and these updates are likely to cause problems for people who are using Acrobat Reader along with Acrobat Professional or Acrobat Standard on the same computer, we are very concerned that you could lose your ability to work with one or both programs on a regular basis. This could be particularly problematic if you are in the middle of a grant application process when that occurs. If you have Acrobat Professional or Acrobat Standard installed on your computer, but also need to work with Grants.gov (which requires Acrobat Reader), we can suggest several possible solutions for you. 1. Keep Adobe Reader but remove Adobe Professional/Standard. If you find yourself having to use the latter, you may use Virtual Sites. (see below for information about Virtual Sites) 2. Keep Adobe Professional/Standard but remove Adobe Reader. If you need to use the latter (e.g. for Grants.gov), you may use SPH Windows Terminal server. (see below for information about the SPH Windows Terminal Server) 3. Keep Adobe Reader but replace Adobe Professional/Standard with Foxit software. That way you will have all the capabilities on your local machine, but without the crippling conflicts. (see below for more information about Foxit) ------------------------------------------------------------------- Virtual Sites Virtual Sites is a service provided by ITCS's Campus Computing Sites group. "With Virtual Sites, you can use the software on Campus Computing Sites Windows workstations remotely from any Mac or Windows computer with an internet connection." http://virtualsites.umich.edu/ To assist SPH Faculty and Staff with the use of Virtual Sites, SPH Computing Services has created extra documentation that may make using Virtual Sites a little more convenient: http://www.sph.umich.edu/computing/windows/sph-virtualsites.html ------------------------------------------------------------------- SPH Windows Terminal Server The SPH Windows Terminal Server is a shared Windows server that all SPH affiliated people may use to run a limited set of Windows applications in the SPH environment from any computer that can run a Windows Remote Desktop client. One of the initial uses of the SPH Windows Terminal Server is as a way for people to use Acrobat Reader with Grants.gov while keeping Acrobat Standard or Acrobat Professional installed on their desktop computer. http://www.sph.umich.edu/computing/windows/sph-ts.html ------------------------------------------------------------------- SPH-provided Acrobat Professional may stop working at any time! Please note that the SPH-provided versions of Acrobat Professional (versions 6 and 7 only) that use the SPH Keyserver is no longer supported. As announced previously, it may stop working at any time. You should purchase a license for Acrobat as soon as possible and have the new version installed if you need to continue using Acrobat Professional. Please see the web page mentioned below in order to determine whether you need Acrobat Standard or Acrobat Professional since you may be able to save money by using the less expensive "Standard" version. ------------------------------------------------------------------- Acrobat Professional vs. Acrobat Standard: Many people who are purchasing a version of Acrobat may be able to use the "Standard" version, which is less expensive than the "Professional" version. For a comparison of the features in each version, please see the following web page: http://www.adobe.com/products/acrobat/matrix.html ------------------------------------------------------------------- An Acrobat alternative (Foxit): The following web pages contain descriptions and pricing information for Foxit software (if you wish to replace Acrobat Professional or Acrobat Standard in order to have similar functionality that will work while Acrobat Reader is also installed on your computer): http://www.foxitsoftware.com/pdf/reader_2/addons.htm#advanced http://www.foxitsoftware.com/pdf/reader_2/pricing.htm ------------------------------------------------------------------- How to determine what version of Acrobat you are using: Acrobat may not be showing you the complete version number when you start the application (it may display "8.0" when "8.1.2" is really installed). If you would like to determine which version of Acrobat you are using (to be sure your version is compatible with Grants.gov), please see the following web page: http://www.sph.umich.edu/computing/windows/acrobat-version-check.html Posted by Kevin Cheek, Security and Systems Administrator Thursday March 20, 2008 The cooling work originally scheduled for 3/19/2008 has been rescheduled. Work will be performed on the SPH2 server room cooling Wednesday morning, 3/26/2008. During this work, some non-essential system will be shut down, such as test systems and compute servers that are not being used (except for compute18). These shutdowns will not affect file server, web server, or network access at SPH. Posted by Kevin Cheek, Security and Systems Administrator Tuesday March 18, 2008 Work will be performed on the SPH2 server room cooling Wednesday morning 3/19/2008. During this work, some non-essential system will be shut down, such as test systems and compute servers that are not being used (except for compute18). These shutdowns will not affect file server or network access at SPH. Posted by Kevin Cheek, Security and Systems Administrator Tuesday March 11, 2008 Due to the electrical shutdown in SPH-2 tomorrow, all servers in the SPH-2 server room will be shut down beginning at 3:00AM Wednesday, March 12 2008. Servers will be turned on after power is restored. All services are expected to be operational within one hour after power is fully restored to SPH-2. During this time, all SPH computing and network services will be unavailable. Web servers, login servers, compute servers, Novell servers (M:, N:, O:, P:, R: drives) and SPH AFS servers will be inaccessible. While computers in SPH-1 (including the Tower and Crossroads) may have power during the shutdown, network access may not be available during this period. Please note that this also affects those who connect from home to use SPH computing services (web, netstorage, compute servers, etc.). We recommend shutting down all computers in SPH-2 and SPH-1 before you leave for the day on Tuesday. Any computers in SPH-1 that are not turned off during the electrical shutdown in SPH-2 may need to be restarted in order to restore network connectivity after power is restored in SPH-2 and servers are restarted. Please contact sph.help@umich.edu or call 936-1247 if you have any questions or comments. Posted by Kevin Cheek, Security and Systems Administrator Tuesday February 12, 2008 The primary SPH Novell file server, which provides access to the M:, N:, O:, R:, P: drives, became unresponsive shortly before 2:00PM Tuesday February 12, 2008. Service was restored at approximately 4:05PM. If you are experiencing problems when attempting to access the file server, please try rebooting your computer. If you continue to have difficulty after rebooting, please write to sph.help@umich.edu or phone our help line at 936-1247 for assistance. Posted by Kevin Cheek, Security and Systems Administrator Saturday July 21, 2007 To: sph.faculty@umich.edu; sph.staff@umich.edu Subject: Power Back On at SPH II, Saturday, 7/21/2007 Dear SPH Faculty and Staff, PCs and Unix/Linux workstations may be plugged back in/powered on at this time in SPH II. Sincerely yours, Faye Posted by Faye Ogasawara, Director Thursday July 19, 2007 Dear SPH Faculty and Staff, The electrical shut down this Saturday, 7/21/2007, will result in loss of internet access to all machines in SPH II, including remote desktop access to these machine. SPH Computing services (SPH web, SPH AFS, and SPH Netware servers - M:, N:, O:, P:, R: drives) to SPH I Tower/Crossroads and off-site locations (555 South Forest, Galleria, 611 Church, 339 East Liberty, from home using SSH for unix/linux and netstorage or netdrive for Netware) * WILL NOT * be affected by this outage. *** Please turn off all equipment in SPH II before leaving for the weekend. *** *** For unix/SUN or linux workstations in SPH II, please email us at sph.help@umich.edu to let us know when we may power down your machines prior to 4:00 pm on Friday, 7/20/2007. If research groups would designate one person to email us for the group, we will appreciate the consolidation of email a lot. *** Please check our status and announcements web pages for updates: http://status.sph.umich.edu If you must have access to files on any desktop/workstation machines in SPH II this Saturday, 7/21/2007, please copy them temporarily to a local drive outside of SPH II. For confidential data or data requiring security measures, please plan on leaving any locally stored files where they are approved and accessing these files outside of this power outage. If you have any questions on this email, please let me know. Sincerely yours, Faye -----Original Message----- From: jimmiek@mail.umich.edu Sent: Thursday, July 19, 2007 11:45 AM To: sph.staff@umich.edu; sph.faculty@umich.edu Subject: SPH-2 electrical shut down ALL, on Saturday July, 21st the UofM plant department will be doing another electrical tie in to our new transformers. The plant department will shut down an electrical riser that will affect most all of the wall outlets in the SPH-2 building, there will be a staggered number of short outages so there will be a minimal affect on refrigerators and freezers in labs, however if you are concerned about your refrigerators and freezers I would check on them after 4 PM on Saturday to make sure they all have came back on line. If there is a problem at that time please call POCC at 72059 This shut down will not affect SPH-1 (tower) Jim Kennedy Facilities Manager School of Public Health (734) 936-6803 (phone) Posted by Faye Ogasawara, Director Saturday July 14, 2007 From: SPH Computing Services Sent: Saturday, July 14, 2007 5:32 PM To: sph.faculty@umich.edu; sph.staff@umich.edu Subject: SPH Computing Services Restored Saturday, 7/14/2007, 5:30 PM Dear SPH Faculty and Staff, All SPH computing and network services are available. Your access to Netware servers (M:, N:, O:, P:, R: drives) and SPH AFS servers and connectivity from home and off-site locations, e.g. Galleria and 611 Church, to use SPH computing services (file servers, web, netstorage, compute servers, etc.) are restored. If you have any questions on this, please contact us at sph.help@umich.edu. Sincerely yours, Faye Ogasawara Director Posted by Faye Ogasawara, Director Tuesday July 10, 2007 From: Ogasawara, Faye Sent: Tuesday, July 10, 2007 3:29 PM To: sph.staff@umich.edu; sph.faculty@umich.edu Subject: Saturday, 7/14 - All SPH Servers and Internet Access from SPH Machines Down Due to SPH-2 electrical shut down Dear SPH Faculty and Staff, The electrical shut down this Saturday, 7/14/2007, will require Computing Services staff to shut down all equipment that provide SPH web, DNS and DHCP (which allow your machines to get internet access at SPH I, SPH II, Galleria, and 611 Church), SPH AFS, and SPH Novell file and print services. Computing Services staff will shut down equipment starting at 6:00 am on Saturday, July 14, 2007. The power outage is estimated to end at 4:00 pm. It will take 1-2 hours after power is restored for staff to restore services. Please check our status and announcements web pages for updates. The web page will not be available while power is out. http://status.sph.umich.edu During this time, all SPH computing and network services will be unavailable. Netware servers (M:, N:, O:, P:, R: drives) and SPH AFS servers will be inaccessible. We advise against using any computers in SPH during this time period. Please note that this also affects those who connect from home and off-site locations, e.g. South Forest and 339 East Liberty, to use SPH computing services (file servers, web, netstorage, compute servers, etc.). If you must have access to files on the SPH servers this Saturday, 7/14/2007, please copy them temporarily to a local drive outside of SPH II. For confidential data or data requiring security measures, please plan on leaving the files on the secure server area and accessing these files outside of this downtime. If you have any questions on this services downtime, please let me know. Sincerely yours, Faye Faye Ogasawara Director of Computing Services School of Public Health University of Michigan 1420 Washington Heights Ann Arbor, MI 48109-2029 (734) 936-1247 http://www.sph.umich.edu/computing -----Original Message----- From: Jimmie Kennedy Sent: Tuesday, July 10, 2007 1:49 PM To: sph.staff@umich.edu; sph.faculty@umich.edu Subject: SPH-2 electrical shut down ALL, on Saturday July, 14th the UofM plant department will be doing a electrical tie in to our new transformers. The Plant department will shut down all lighting from floors 2-7 and this will also affect some electrical outlets on floors 2 and 3. This will start at 7Am until 4PM you are advised not to use SPH-2 during these hours. This will not affect any electrical in SPH-1 (tower). Jim Kennedy Facilities Manager School of Public Health (734) 936-6803 (phone) Posted by Faye Ogasawara, Director Monday July 09, 2007 SPH Computing Services delayed the distribution of Internet Explorer version 7 (IE7) to SPH computers due to incompatibilities with central University of Michigan systems and other systems used by SPH faculty and staff. The UM issues were resolved at the end of January: http://www.mais.umich.edu/systeminfo/IE7.html The SPH Windows Update server will begin distributing IE7 on Wednesday, July 11. This will primarily affect SPH Windows computers with an SLA. This week includes the second Tuesday of the month, which means that the monthly Microsoft critical and security updates will also be distributed via automatic updates this week. The Microsoft critical and security updates may be distributed at the same time as, or shortly before, the IE7 update. If the updates do not install at the same time as IE7, you may need to restart your computer more than once this week to complete the installation of the critical and security updates and IE7. Posted by Kevin Cheek, Security and Systems Administrator Friday May 11, 2007 Sent: Friday, May 11, 2007 1:39 PM To: sph.faculty@umich.edu; sph.staff@umich.edu; sph.students@umich.edu Subject: Update Friday 5/11 - SPH Computing Services and Servers Online 1:00 PM Dear SPH Faculty, Staff, and Students, SPH Computing Services and Servers are now online. For Windows machines, if you logged in previously as 'workstation only', you may need to restart/reboot the PC, uncheck the 'workstation only' box at the Novell login prompt, then login with your uniqname and SPH Novell password. Please be aware that it will be necessary for another downtime next week to complete equipment replacement. Once a definite time is set, we will email you and post information to our status and announcements web page listed below. Sincerely yours, Faye Ogasawara Posted by Faye Ogasawara, Director Wednesday April 25, 2007 A problem with an ITCS Novell server Wednesday morning (4/25/2007) caused campus-wide problems for people attempting to log in to Novell networks. Logins failed, network printers were sometimes unavailable, and some computers experienced other related problems. While ITCS has not yet confirmed that the server problem is resolved, we are no longer seeing the effects of the server problem as of 10:30AM. If you logged in to your computer with the "Workstation Only" box checked (or if you are still experiencing any problems with your computer or your network access), please reboot your computer and log in again after making sure the "Workstation Only" box is no longer checked. The ITCS status information for this problem can be found at the following url: http://status.itcs.umich.edu/outage.php?id=15092 If you have any questions or comments, please write to sph.help@umich.edu or phone our help line at 936-1247. Posted by Kevin Cheek, Security and Systems Administrator Monday March 12, 2007 Network Degradation Incident Type: Service Degradation Start Time: March 12, 2007 8:30AM Expected Fix Time: Unknown Service(s) Affected: UMCE nefu, IMAP E-mail, ITCS Exchange, IFS, NetWare (Michigan Tree), Web, Windows (Campus Forest), Connectivity (within U-M), Connectivity (external to U-M), MeetingMaker (central service), Telephones/VoiceMail Symptoms: We are experiencing network problems that are believed to be related to a broadcast storm. At this time, off-campus buildings are the most affected but there is intermittant sluggishness for all of Central Campus as well. UMNet is working on identifying the source of the problem -- will post more information as progress is made. Posted by Faye Ogasawara, Director Tuesday February 27, 2007 New network policies will go into effect during the March maintenance period. The changes could affect your access to SPH Novell servers (M:, N:, O:, etc.) and also your access to systems located in offices. For more information, please see the following web page: SPH Firewall Policy Description Posted by Kevin Cheek, Security and Systems Administrator Friday February 23, 2007 Dear SPH Faculty and Staff, SPH Computing Services staff will begin the annual networked device inventory in SPH I and II on Monday, 2/26/2006, between 3:00 p.m. and 6:00 p.m. Faculty and staff may email sph.help@umich.edu for a specific appointment. Inventory by Computing Services staff does not equate to ownership by SPH. Personal devices such as laptops for which service level agreement (SLA) coverage is provided need to be inventoried for security purposes. If you have any questions on this or would like to schedule an appointment, please reply to this email. Thank you. Sincerely yours, Faye Ogasawara Posted by Faye Ogasawara, Director Friday February 02, 2007 All Users of SPH Computing Services, This is a reminder that the regular monthly network and server maintenance downtime will occur this Saturday evening, 3 February 2007, from 9:00 pm until 3:00 am, Sunday. During this time, any SPH computing and network service may be unavailable. Netware servers (M:, N:, O:, P:, R: drives) and SPH AFS servers may be inaccessible. We advise against using any computers in SPH (excluding the basement computing site) during this time period since services could stop working at any moment and you could lose unsaved work. All UNIX machines may be rebooted during the maintenance period. Please note that this also affects those who connect from home to use SPH computing services (web, netstorage, compute servers, etc.). For more information on this and other regularly scheduled network outages, please see the web document at http://www.sph.umich.edu/computing/downtime.html If you have any questions or comments, please write to sph.help@umich.edu or phone our help line at 936-1247. Regards, Sean Caron / SPH Computing
Posted by Faye Ogasawara, Director Monday January 22, 2007 STATUS OF SPH NOVELL LOGIN ISSUES: SPH Computing Services staff are continuing to work with Novell Support engineers to resolve the login problems that continue to affect some SPH computers. Some configuration changes have been made that may have helped fix the problem for some computers, but the problems have not yet been completely eliminated. OFF-CAMPUS ACCESS TO SPH NOVELL SERVERS: For off-campus access to the SPH Novell servers, we recommend using NetDrive, NetStorage, or the UM VPN when you need to access the SPH Novell servers from home or from other off-campus locations. NetDrive will let you access the Novell servers without needing the Novell client login (which means it is not affected by the current Novell login issues). It creates a mapped drive letter that lets you directly access files and folders on the SPH Novell servers. NetDrive does require the installation and configuration of the NetDrive program, but it is probably the simplest and best option for off-campus computers that will need to access the SPH Novell servers more than a just few times. Instructions for installation and configuration of NetDrive can be found here: http://www.sph.umich.edu/computing/files/netdrive.html NetStorage allows you to access the SPH Novell servers without the installation of any special software. NetStorage is probably most convenient when you need to access the SPH Novell servers from a computer where you cannot install software or where you will only need to access the SPH Novell servers a few times: https://netstorage.sph.umich.edu/ Additional information about using the SPH NetStorage server: http://www.sph.umich.edu/computing/files/storage.html The UM VPN will give you an on-campus address that will allow you to log in and use the SPH Novell servers. After establishing a connection with the UM VPN, it should be possible to log in to the SPH Novell servers. The UM VPN requires the installation of VPN client software, which can be found here: http://www.itcom.itd.umich.edu/vpn/ Posted by Kevin Cheek, Security and Systems Administrator Monday January 15, 2007 Dear SPH Faculty, Staff, and Students, Due to changes in daylight savings time effective this year, you may need to make changes on your machines/PDAs/Smartphones. For products you use that are not listed below, please see the manufacturer or vendor website. THE PROBLEM As a result of the Energy Policy Act, daylight savings time is extended by four weeks in 2007 and subsequent years. Changes for 2007 are as follows: * DST start using old implementation April 1 DST start using new implementation March 11 2007 Delta Time March 11 to April 1 (3 weeks) * DST end using old implementation October 29 DST end using new implementation November 4 2007 Delta Time October 28 to November 4 (one week) The result is that for 3 weeks in March and 1 week in October/November (Delta Times), appointments made using software that adjusts for daylight savings time need to be corrected. The problem will affect any device that would normally update time based on previous daylight savings time rules. DO NOW: 1. Starting NOW, mark all appointments created within the Delta Time with the real time of the appointment in the text or subject fields. This will provide a reference to see if the appointment is appearing at the correct time. 2. Put an appointment in your calendar to remind you of the Delta Time. Using an All Day Appointment, you can set a banner that says DST Delta Time that spans March 11 through March 31. As long as this time is marked as Free , it will not interfere with scheduling. This will serve as a reminder to double-check all meeting times in that time frame. You can semi-automate this for your users by sending this out as a meeting proposal to everyone in your department. (To avoid filling your mailbox with responses, from the Actions menu within your meeting proposal, uncheck Request Responses.) 3. Create an appointment to print out paper copies of your appointments during the Delta Time, just before the Delta Time. 4. Remember that this only affects appointments during the Delta Time - the three weeks between the start of DST under the new rules (March 11) and the old rules (April 1) and the one week between the start of DST under the old rules (October 28) and the new rules (November 4). MICROSOFT WINDOWS For the SPH supported operating system, Microsoft Windows XP with service pack 2 (sp2), an update will be available and pushed to your SPH machine with a current service level agreement (SLA). For any other Microsoft Windows operating system, please see the following: http://www.microsoft.com/windows/timezone/dst2007.mspx MACINTOSH For SPH supported operating systems, Apple OS 10.3.X and higher, please see the following: 10.3.X http://docs.info.apple.com/article.html?artnum=300966 10.4.X http://docs.info.apple.com/article.html?path=Mac/10.4/en/mh531.html LINUX For SPH supported linux machines, the time will be adjusted for you. PALM DESKTOP SOFTWARE for SMARTPHONES Palm has the following article for smartphones: http://tinyurl.com/oc77f or http://kb.palmone.com/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=PalmSupportKB,ts=Palm_ External2001,Case=obj(42093) ITCS MEETINGMAKER Per ITCS staff, your appointments in UM-ITCS meetingmaker will be unaffected unless you change timezones. If you change timezones during the Delta Time, your appointments will be thrown off. ITCS OUTLOOK EXCHANGE For ITCS Outlook Exchange users, please see the following document: http://www.itd.umich.edu/~lannos/exchange/docs/ExUpdate070109.pdf Sincerely yours, Faye Ogasawara Posted by Faye Ogasawara, Director Tuesday January 02, 2007 Dear SPH Faculty and Staff, In this email: - Microsoft Windows Defender popup information - McAfee anti-virus and anti-spyware software - Microsoft Windows Vista use at SPH MICROSOFT WINDOWS DEFENDER POPUP INFORMATION When you start up your PC running Microsoft Windows, you may see the following message: Application failed to initialize: 0x800106ba. A problem caused Windows Defender Service to stop. If you see this message, no action is necessary, and it does not affect your PC. Staff are investigating options for correction and/or removal. McAFEE ANTI-VIRUS and ANTI-SPYWARE SOFTWARE With newer versions of McAfee software, anti-spyware is included and will be deployed by SPH Computing Services. For your home/non-SPH machines, you may download and install this yourself: http://virusbusters.itcs.umich.edu/downloads/vs8.html MICROSOFT WINDOWS VISTA USE AT SPH The next version of Microsoft Windows operating system, Vista, will be available worldwide on January 30, 2007: http://www.microsoft.com/presspass/features/2006/nov06/11-08VistaRTM.mspx Specific versions of Microsoft Windows Vista will be available for purchase from the U-M Computer Showcase: http://www.itd.umich.edu/microsoft/Vista_FAQ.html Due to security concerns, machines with any version of Microsoft Windows Vista will not be allowed on the wired SPH environment until copies of available operating systems are obtained, tested, and deployed with a secure configuration. New machines with Vista installed on them will be re-imaged or reinstalled with Microsoft Windows XP for a windows operating system. If you have any questions on this email, please contact us by email or phone as indicated below. Best Wishes for the New Year, Faye Posted by Faye Ogasawara, Director Friday December 15, 2006 Date: Wed, 13 Sep 2006 09:53:44 -0400 (Eastern Daylight Time)
From: Faye Ogasawara
To: sph.faculty@umich.edu, sph.staff@umich.edu
Subject: Memo from Teresa Sullivan, Provost, and Timothy Slottow (fwd)
Dear SPH Faculty and Staff,
The purpose of this email is to:
- Identify your contact in the event of an "information security incident"
- Inform you of a new Standard Practice Guide (SPG), 601.25 on "Information Security Incident Reporting"
- Define an "information security incident"
- Define "sensitive information"
- Forward a memo from Teresa Sullivan, Provost, and Timothy Slottow, Executive Vice President and Chief Financial Officer regarding SPG 601.25
***********************************************************************
Q: Who do I notify in the event of a security incident?
A: Email sph.security@umich.edu or call 61247 for notification. Details will be obtained by the SPH information security coordinator.
Q: What is SPG 601.25?
A: Users of University information technology resources must promptly report all information security incidents to their unit information security coordinator.
Q: What is an "information security incident"?
A: An information security incident is defined as an attempted or successful unauthorized access, use, disclosure, modification or destruction of information; interference with information technology operation; or violation of explicit or implied acceptable usage policy (as defined in SPG 601.7). Examples of information security incidents include (but are not limited to):
1. Computer security intrusion
2. Unauthorized use of systems or data
3. Unauthorized change to computer or software
4. Loss or theft of equipment used to store private or potentially sensitive information
5. Denial of service attack
6. Interference with the intended use of information technology resource
7. Compromised user account
Q: What is "sensitive information"?
Sensitive information is defined in SPG 601.12 as information that because of legal, ethical, or other externally-imposed constraints, may not be accessed without specific authorization or to which only limited access may be granted . In the context of the definition of a serious incident, sensitive information is defined as non-public information, as defined by law or practice, whose disclosure may have serious adverse effect on individuals and/or on the University. Sensitive information includes personally identifiable information such as protected health information (PHI), social security number, credit card numbers, and any other information designated as sensitive by the University Data Stewards
**********************************************************************
---------- Forwarded message ----------
Date: Thu, 07 Sep 2006 13:11:53
From: Teresa A. Sullivan and Timothy P. Slottow
To: "U-M Deans, Directors & Department Heads": ;
Subject: New Information Security Incident Reporting Policy
Greetings,
We are writing to make you aware of a new SPG 601.25 (http://spg.umich.edu/pdf/601.25.pdf), Information Security Incident Reporting policy, which is one component of a comprehensive Information Technology Security Program that the University is presently implementing.
This policy requires all users of University information technology resources to promptly report security incidents to their unit IT department. IT units in turn escalate serious IT security incidents to the Information Technology Security Services (ITSS) office. Implementation of this policy will serve to minimize the negative consequences of information security incidents and to improve the University's ability to promptly restore affected operations.
This policy is essential because of the increasing frequency and seriousness of security incidents that may disrupt critical services or result in unauthorized release of sensitive or personal information. In addition, a growing number of federal, state and industry regulations require the University to implement formal incident response procedures.
We encourage you to become familiar with the policy and share this message throughout your unit. Appropriate procedures for reporting and handling incidents, combined with increased awareness and education among members of the community, will ensure incidents are consistently and expertly responded to, and that all reported incidents are monitored.
Visit http://safecomputing.umich.edu for more information about the Information Security Program and incident reporting. To ask questions about the Incident Management Program, contact itss@umich.edu. For more information about the IT security program, please refer to https://www.itss.umich.edu/download/it_security_program_020106.pdf.
Thank you,
Teresa A. Sullivan, Provost and Executive Vice President for Academic Affairs
Timothy P. Slottow, Executive Vice President and Chief Financial Officer Posted by
Faye Ogasawara, Director Friday December 15, 2006 Date: Sat, 04 Nov 2006 11:47:35 -0500
From: kcheek@umich.edu
To: sph.all@umich.edu
Subject: SPH Wireless Networking Availability & Security
In this e-mail:
- Wireless Network Availability in SPH Buildings
- Policy Regarding Unauthorized Access Points
- Wireless Security Tips
- Using the U-M Virtual Private Network (VPN) to Protect Your Computer and Data
Wireless Network Availability in SPH Building
The School of Public Health provides wireless networking in SPH II, classrooms (floors 1 & 4), the auditorium, and in the Public Health Library. Wireless network access is often available in some surrounding areas as well.
Wireless network access is planned for some areas of the new Tower and Crossroads, but is not currently deployed. Temporary wireless access is currently available in room 1655 of the SPH tower, but will not remain active in the current configuration.
Policy for Unauthorized Access Points
Authorized wireless access points are installed for SPH by ITCom.
Unauthorized wireless access points, including computers configured to provide wireless access for other computers, are not allowed in SPH occupied buildings. If you have installed an unauthorized access point or wireless router, you will need to disconnect and turn off these devices. If your computer provides wireless access for other computers, you will need to disable this wireless access.
Unauthorized wireless access points can interfere with the ITCom-managed wireless network and create a significant security problem for the SPH environment. An unauthorized access point can provide easy access for malicious users to data and systems in the SPH environment.
In accordance with U-M Standard Practice Guide 601.07-0, please don't compromise the security of computers and data belonging to your colleagues and coworkers or interfere with their ability to use the ITCom-managed wireless network.
To protect the SPH network and prevent interference with the ITCom-managed wireless network, SPH Computing Services and ITCom perform surveys to locate unauthorized access points. Unauthorized access points will be disconnected from the network. SPH network access will be disabled for computers providing wireless network access.
Wireless Security Tips
Wireless networking can expose your usernames, passwords, credit card numbers, bank accounts, and other sensitive information. In addition, we are aware of multiple access points on campus named 'UM Wireless Network' that are not managed by ITCom. Your computer may automatically connect to one of these access points, providing others with access to your user names, passwords, and other sensitive data.
The following recommendations can significantly reduce everyone's risk:
- use the U-M VPN to protect all of your wireless network communication (see below).
- use secure protocols: make sure you are using SSL (https) when filling out web forms, especially if entering usernames and passwords. Use sftp or scp instead of ftp. Use ssh, not telnet.
- pay attention to security warnings in your web browser: if your web browser warns you that an SSL certificate is not valid, pay attention. Someone may be trying to steal your passwords or other information.
Keep your computer secure:
- use a "limited user" account (non-admin), especially when reading e-mail or browsing the web
- make sure all current critical and security updates are being installed on your computer
- make sure your anti-virus software is current
- make sure the firewall is enabled on your computer
- use secure passwords, and don't share them with anyone
Additional security information for U-M wireless users can be found here:
http://www.itcom.itd.umich.edu/wireless/security.html
Using the U-M Virtual Private Network (VPN) to Protect Your Computer and Data
It is very easy to install and use the U-M VPN to protect your computer and data while using wireless networks and accessing U-M systems from off-campus. Supported operating systems are Windows, Mac OS X, and Linux. Please see the following web page for installers and documentation.
http://www.itcom.itd.umich.edu/vpn/
If you have any questions or comments, please write to sph.help@umich.edu or phone our help line at 936-1247.
Kevin Cheek
Security and Systems Administrator
SPH Computing Services Posted by
Faye Ogasawara, Director Thursday November 30, 2006 Dear SPH Faculty, Staff, and Students,
There is a scheduled ITCS network maintenance this Sunday, 12/3/06, between 5:00 am - 7:00 am. There should be no outages but SPH I and SPH II "may experience some sluggishness during the maintenance period."
For details and updates on this maintenance please see the following:
http://status.itcs.umich.edu/outage.php?id=13584
Sincerely yours,
Faye Ogasawara Posted by
Faye Ogasawara, Director Monday November 06, 2006 Dear SPH Faculty and Staff,
If your version of Microsoft Internet Explorer (IE) upgraded to version 7, you may experience problems with web applications supported by Michigan Administrative Information Services (MAIS).
Please see the following link for details on the progress MAIS has made and how your can back out the installment of IE7:
http://www.mais.umich.edu/systeminfo/IE7.html
If your PC gets updates from the SPH or U-M Windows Server Update Services (WSUS), the installation of IE7 will be delayed until MAIS resolves vendor support issues.
Sincerely yours,
Faye Ogasawara Posted by
Faye Ogasawara, Director Wednesday October 25, 2006 Dear SPH Faculty, Staff, and Students,
Once again, there is a virus outbreak, W32/Mytob.IJ@MM, which forges the 'From' field in email to 'abuse@umich.edu'. The virus is being blocked at the UM gateway and McAfee updates for PCs are expected later today.
In this case and as a general rule, do not click on links or respond to unsolicited emails requesting you to do so. Should you receive an email from abuse@umich.edu, please delete it without opening it.
Information Technology Central Services (ITCS, University of Michigan Computing Environment (UMCE) group, SPH, etc., will not send you email, unsolicited, to go to a web address to continue services.
For this particular virus, the email does NOT contain an infected attachment. The recipient is directed to a link where there is an infected file. For more information on this type of outbreak, please see the following: http://virusbusters.itcs.umich.edu/viruslist/mytobij.html http://www.trendmicro.com/vinfo/virusencyclo/default5.asp?VName=WORM_MYTOB. JI
For more information on how to minimize your security risk, please see the following: http://virusbusters.itcs.umich.edu/security_recommendations.html
Sincerely yours,
Faye Ogasawara Posted by
Faye Ogasawara, Director Sunday October 22, 2006 SPH Novell Drives (M, N, O) Available, Sunday, 10/22, 3:30 pm
Dear SPH Faculty and Staff,
The SPH Novell drives (M, N, O, etc.) are back online and accessible on login to the server and over the web with netstorage.
Sincerely yours,
Faye Ogasawara Posted by
Faye Ogasawara, Director Saturday October 14, 2006 Critical Issues with Upgrading to Microsoft IE 7.0
From: "MAIS.Inform"
Date: Fri, 13 Oct 2006 14:31:40
Please accept our apologies in advance if you receive this message more than once.
Microsoft is planning to release a new version of Internet Explorer on October 18. Some of you may already be testing the beta version to determine if and when to upgrade to IE 7.0. MAIS has also been testing it to see how it works with the enterprise administrative systems we support.
Unfortunately, preliminary testing on the beta version of IE 7.0 shows critical issues with several enterprise systems. Specifically there are serious problems with eMploy (www.umich.edu/~jobs) and the imaging system, Webnow. Other applications, including the M-Pathways (PeopleSoft) systems, M-marketsite and MAISLINC, are showing fewer and less serious problems. The resolution of most of these problems will require that we receive appropriate software fixes from our application software vendors. In most cases the fixes to address these problems are not yet available. We are actively working with all of our application vendors to obtain the appropriate fixes in a timely fashion.
MAIS is committed to supporting the University community, and we need your help. Until extensive testing is completed on the release version of IE 7.0, we request that you do not upgrade to IE 7.0 in your unit. In addition, we would appreciate your sharing this recommendation with faculty, students and staff that access enterprise systems from home and personal computers until we have a better understanding of the issues and can work with our software and third-party application vendors to mitigate the problems. On November 1, Microsoft will enable auto-update for IE 7.0, and if it is downloaded and installed, users may get unpredictable results from some applications.
If you have a critical business need to upgrade to IE 7.0 before we can mitigate problems related to using the enterprise administrative systems, please let us know by responding to this e-mail.
Thank you for your help with this serious problem. We will continue to update you by e-mail on our progress. Information will also be available on the MAIS web site at http://www.mais.umich.edu/systeminfo.
In reference, the MAIS Support Model for Vendor-Provided Web-Based Systems document (http://www.mais.umich.edu/systeminfo/support_model.html) explains MAIS' support philosophy and provides a link to currently support Posted by
Faye Ogasawara, Director Friday October 13, 2006 The SPH Novell print server was down from 9:00-10:30 am today, Friday, 10/13/2006, due to disruptions in network connectivity. All print services are back to normal. Customers may need to restart their PCs or power cycle (restart and/or turn off, unplug power, replug power, turn on) their networked printers. Posted by
Faye Ogasawara, Director Tuesday September 12, 2006 SPH compute servers 2 & 3 were unavailable for a few hours this morning between 7:30AM and 11:30AM due to power problems in the server room. The problem has been resolved and the compute servers are available again. Posted by
Kevin Cheek, Security and Systems Administrator Thursday August 03, 2006 Date: Thu, 3 Aug 2006 17:34:54 -0400 (Eastern Daylight Time)
From: Faye Ogasawara
To: sph.faculty@umich.edu, sph.staff@umich.edu
Subject: 9/1/2006 SPH Computers Not Meeting Requirements Lose Connectivity 9/1/2006
Dear SPH Faculty and Staff,
As previously announced, SPH is following the lead of Microsoft and ITCS in phasing out support for Windows 2000 and older versions on Windows.
Any systems that do not have an FY07 SLA or have an FY07 SLA but are not upgraded to meet operating system requirements as of September 1, 2006 will lose network connectivity.
If an FY07 SLA renewal has been requested for a computer that has not yet been upgraded, that computer must be upgraded to Windows XP before September 1st:
- SLA2/3/5: please schedule an appointment by 8/15/2006
- SLA1a: please schedule an appointment for either Computing Services staff to do the upgrade for you at the fee-for-service rate or you may arrange to have the upgrade done yourself but must schedule an appointment for security configuration by Computing Services staff prior to 9/1/2006.
All FY07 SLA1a computers must be upgraded to Windows XP with SPH Computing Services security configuration applied by 9/1/2006.
Please e-mail sph.help@umich.edu or call 936-1247 if you have any questions.
Thank you.
Sincerely yours,
Faye Ogasawara
Director, SPH Computing Services
*********************************************************************
Date: Wed, 17 May 2006 08:09:20 -0400 (Eastern Daylight Time)
From: Faye Ogasawara
To: sph.faculty@umich.edu, sph.staff@umich.edu
Subject: My operating system is Win 95/98/ME/NT/2000 or Apple 7/8/9/pre-10.2.8
Dear SPH Faculty and Staff,
If you are using an operating system older than Windows XP or Apple OS 10.2.8, please read the following message.
Information Technology Central Services (ITCS) has made a strategic decision to no longer support any Windows operating system older than Windows XP or Apple OS 10.2.8 effective 6/30/2006.
http://www.itd.umich.edu/4help/support.html
Computer security is a primary reason for this change. In order to align with the University direction, the School will phase out support of older operating systems, Windows 95/98/ME/NT/2000 and Apple OS 7/8/9/pre-10.2.8, during the summer 2006. In order to upgrade your operating system, please send a message to sph.help@umich.edu for options.
Sincerely yours,
Faye Posted by
Faye Ogasawara, Director Tuesday June 06, 2006 Dear SPH Faculty and Staff,
The SPH Novell (M, N, O, P, R drives, netstorage, netdrive) and AFS/UNIX (login, compute servers)networks will go offline on Wednesday, June 7, 2006 at 6:00 pm to minimize potential water damage.
As early as possible, please shut down/power off your PC/laptop/macintosh computers, monitors, printers, and scanners in SPH Building II and cover them with tarps. Unplug all of these devices from the wall outlets and power strips. Should any of these components get wet, be sure to completely dry out the device prior to plugging it back in.
*** Please assist your colleagues who may be out of town/unable to take care of this before the test. ***
SUN workstation owners, please email sph.help@umich.edu to schedule a time to power down your workstation as early as possible. If you leave tarps, we will cover the SUN workstation and monitor.
Computing Services staff will be present in the server room during the water test. As soon as possible, the network will be brought back online.
If you have any questions regarding this email, please email sph.help@umich.edu.
Sincerely yours,
Faye Ogasawara
---------- Forwarded message ----------
Date: Tue, 6 Jun 2006 11:29:28 -0400 (Eastern Daylight Time)
From: SPH Construction
To: SPH Faculty
Cc: "Bowman, Lawrence B."
Subject: Sprinkler Testing in SPH II - Thurs., June 8
The fire protection piping system in SPH II, also known as the sprinkler system, will be tested Thurday, June 8, 4-7 am. This is a code-mandated test.
As a precautionary measure, it is advised that you cover any sensitive equipment with plastic tarps that are being provided. Tarps are available by contacting your department administrator or Jim Kennedy at jimmiek@umich.edu or by phone, 891-8236.
As a precaution, on Wednesday evening, please power down all electrical equipment, including computers, located in your SPH II office or lab. You will want to remove items from the floor that could be damaged by water. This would include any computer equipment.
Questions? Contact Jim Kennedy. Posted by
Faye Ogasawara, Director Thursday June 01, 2006 Dear SPH Faculty and Staff,
If you find your ITCS IMAP email is not working on/after June 5, 2006, you will need to use web mail (http://mail.umich.edu) or UNIX Pine (SSH to login.itd.umich.edu as your uniqname).
Details on how to configure your email software to work with authenticated SMTP is available here: http://www.itd.umich.edu/itcsdocs/s4341/
To test your configuration, send an email to smtp.test@umich.edu. Your email will generate an autoreply which indicates success or failure of your configuration.
For SLA2-5 customers, we can configure this for you after your request to sph.help@umich.edu.
Sincerely yours,
Faye
---------- Forwarded message ----------
Date: Thu, 01 Jun 2006 09:26:36 -0400
From: ITCS Authenticated SMTP Rollout Team
Subject: Auth SMTP update: Shutoff begins Monday
Hello,
We begin turning off access to unauthenticated SMTP (smtp.itd.umich.edu) on Monday. A detailed schedule is below.
Eighty-five percent of e-mail going through ITCS's SMTP servers now uses authenticated SMTP; 15% is still using unauthenticated SMTP. This means a number of people will lose the ability to send mail from their e-mail programs during June. Our logs still show about 3,200 uniqnames using smtp.itd.umich.edu each week. These people will either need to reconfigure their e-mail programs or use web mail or Pine.
ATTENTION MED CENTER MAIL USERS! MCIT has informed us that smtp.med.umich.edu, a CNAME pointing to smtp.itd.umich.edu, is being removed from DNS today (June 1). People at the Medical Center who are using smtp.med.umich.edu for their outbound mail should contact MCIT (936-8000) for information about reconfiguring their e-mail clients.
-- ITCS Authenticated SMTP Rollout Team
smtp.mail@umich.edu
SCHEDULE FOR TURNING OFF SMTP.ITD.UMICH.EDU
===========================================
Monday, June 5
--------------
Use of unauthenticated SMTP (smtp.itd.umich.edu) will be turned off for everyone except those who are on our "allow list." The allow list will contain the uniqnames of everyone who has used unauthenticated SMTP from April 1-May 31.
One effect of this will be that all mail relaying through smtp.itd.umich.edu will be stopped. Only the individual uniqnames on our allow list will be able to use the service. (If you have a machine that needs to relay mail that is still using smtp.itd.umich.edu, please sign up for the mail relay service as soon as possible
Another effect will be that no more new users will be able to use unauthenticated SMTP. We are still seeing some new users of this service every day.
Tuesday, June 6
---------------
We will remove a small number of uniqnames from our allow list (between 250 and 500, depending on the impact of stopping mail relaying the day before) and will send an e-mail message to those people telling them why they can't send mail. We will start small to get a sense of the impact on 4-HELP.
June 7-8, 12-15,19-23, and 26
-----------------------------
The remaining uniqnames still using unauthenticated SMTP will lose access to the service in batches spread out over these 11 days. Each day, we will remove a number of uniqnames from our allow list and send e-mail to those people explaining why they can't send mail and telling them what they need to do. We will not remove any uniqnames from the allow list on Fridays (because 4-HELP is closed on the weekend, and that would leave affected users without access to immediate assistance).
June 27
-------
Our allow list will now have no uniqnames on it, and all use of smtp.itd.umich.edu will cease. We will move forward with decommissioning the smtp.itd.umich.edu machines so they can be used for other services. Posted by
Faye Ogasawara, Director Wednesday May 17, 2006 Dear SPH Faculty and Staff,
If you are using an operating system older than Windows XP or Apple OS 10.2.8, please read the following message.
Information Technology Central Services (ITCS) has made a strategic decision to no longer support any Windows operating system older than Windows XP or Apple OS 10.2.8 effective 6/30/2006.
http://www.itd.umich.edu/4help/support.html
Computer security is a primary reason for this change. In order to align with the University direction, the School will phase out support of older operating systems, Windows 95/98/ME/NT/2000 and Apple OS 7/8/9/pre-10.2.8, during the summer 2006.
To check your operating system version for Windows, click on the 'Start' button - it is to the left of the start list. If you do not see an operating system in white lettering along a blue bar, right click on the 'My Computer' icon on your desktop and select 'Properties'.
To check your operating system version for Apple, please see the following:
http://helpdesk.wisc.edu/page.php?id=196
In order to upgrade your operating system, please send a message to sph.help@umich.edu for options.
Sincerely yours,
Faye Posted by
Faye Ogasawara, Director Tuesday May 09, 2006 All Users of SPH Computing Services,
Due to afs volume replication and synchronization problems, emergency maintenance is required. The maintenance period will be 7:00PM May 9, 2006 until 1:00AM May 10, 2006. The server repairs will hopefully be completed long before the end of the maintenance period. An e-mail will be sent when the repairs are complete.
During the emergency maintenance, SPH AFS servers and web servers may be inaccessible. We advise against using any UNIX or Linux computers in SPH during this time period since services could stop working at any moment and you could lose unsaved work.
If you have any questions or comments, please write to sph.help@umich.edu or phone our help line at 936-1247.
Kevin Cheek Security and Systems Administrator Posted by
Kevin Cheek, Security and Systems Administrator Wednesday March 29, 2006 UMnet will be performing network switch upgrades this Friday morning (3/31/2006) between 5:00AM and 8:00AM. People using computers and/or services on the SPH network may see a 5-10 minute network outage more than once during this time period.
This work will affect multiple campus network in addition to the SPH network.
The ITCS announcement is below.
ITCS Service Status Notification
****************************************
UMnet distribution switch software upgrades
Incident Type: Scheduled Maintenance
Start Time: March 31, 2006 5:00AM
Expected Fix Time: March 31, 2006 8:00AM
Service(s) Affected: Connectivity (within U-M), Connectivity (external to U-M)
Symptoms: We will be resetting some UMnet distribution switches on Friday morning to install new software. The network in the following buildings will experience a 5-10 minute outage during the maintenance period of 5:00-8:00
Administrative Services Angell Hall East Hall Dental School Frieze Bldg Hatcher Library Institute for Survey Research Legal Research Life Sciences Institute LSA Administration Annex LSA Bldg Michigan Union Modern Languages Bldg North Ingalls Bldg Palmer Commons S.T. Dana Bldg School of Education Bldg School of Public Health 1 and 2 Student Activities Bldg Wolverine Tower Perry Building
http://status.itcs.umich.edu/outage.php?id=9068 Posted by
Kevin Cheek, Security and Systems Administrator Friday March 17, 2006 If you use PC-Pine for email and received notification that your email configuration must change, please see the following:
http://www.itd.umich.edu/itcsdocs/s4341/#pcpine
PC Pine Some U-M departments provide an e-mail program called PC Pine to their users. Thanks to the School of Public Health for providing these instructions for setting PC Pine to use ITCS's authenticated SMTP server.
1. From PC-Pine's main menu, type S for Setup.
2. Type C for Config.
3. Double-click smtp-server.
4. Change smtp.itd.umich.edu to smtp.mail.umich.edu.
5. Press the Enter or Return key.
6. Type E to exit.
7. Type Y to accept the changes. Posted by
Faye Ogasawara, Director Friday February 24, 2006 A server restart this morning took longer than anticipated, which may have caused some people to see keyserver warning messages if an SPH-licensed program was running on the PC. All services were returned to normal status by 11:00AM. Posted by
Kevin Cheek, Security and Systems Administrator Wednesday February 22, 2006 As of 10:30AM February 22 2006, ITCS is reporting a Denial of Service attack that is causing internet connectivity problems for all of campus. For more information, please see the ITCS service status information below or at the following URL:
http://status.itcs.umich.edu/outage.php?id=8351 Posted by
Kevin Cheek, Security and Systems Administrator Friday February 03, 2006 Dear SPH Faculty, Staff, and Students,
Please see the following announcement from ITCS on how U-M graduate students who are "Active in Program", staff, and faculty can get free access to computing services, additional filespace, and UNIX support. http://www.umich.edu/~gpcc/scs/index.html
Sincerely yours,
Faye Ogasawara
---------- Forwarded message ----------
Date: Fri, 3 Feb 2006 17:04:20 -0500 (EST)
Subject: Upgraded ITCS Statistics and Computation Service
Please pass this information on to any graduate students in your department or any other appropriate audience.
---
Do you need to
-- do some statistical analysis?
-- run programs in an environment that uses a lot of memory?
-- run Unix statistics software without having to purchase the license?
If so, consider using the newly upgraded ITCS Statistics and Computation Service. The service now consists of four machines, each with dual 2.6 Ghz AMD Opteron processors and 16 GB of memory. It's the perfect environment for running those computational jobs that need more than 2GB of memory -- and U-M graduate students who are "Active in Program" can use it at no charge.
Use SSH software to connect to the service at scs.itd.umich.edu.
Graduate students who use the service can request free additional filespace, as well as general Unix support and access to other software, by sending e-mail to itcs-stats.admin@umich.edu.
General statistics support is available through the Center for Statistical Consultation and Research (cscar@umich.edu). Help with connection issues, use of SSH, and general access is available from the ITCS consultants (phone 764-HELP or send e-mail to online.consulting@umich.edu). Posted by
Faye Ogasawara, Director Wednesday February 01, 2006 Dear SPH Faculty and Staff,
Effective June 1, 2006, ITCS will require all email programs to use authenticated SMTP in order to send e-mail through the ITCS e-mail servers:
http://www.itd.umich.edu/e-mail/authsmtp/
This email describes how this change will affect the following:
* access to ITCS email from all email software programs
* MeetingMaker services
* PDA/handheld device access to ITCS email, including Blackberry devices
While the deadline is not until June 2006, please take a minute to configure your ITCS email to use authenticated SMTP soon so that any problems can be resolved before you are no longer able to send e-mail:
http://www.itd.umich.edu/itcsdocs/s4321/
For SLA2-5 customers, we can do this for you on your SLA2-5 machine at your request (email: sph.help@umich.edu, phone: 6-1247, or walk in: M3064, SPHII) for no fee.
** MeetingMaker:
For MeetingMaker users, we received the following from the ITCS MeetingMaker Administration Team:
As you all may be aware, the email notification features (for sendingmeeting proposals and for meeting reminders) will stop working when ITCS implements Authenticated SMTP (AuthSMTP).
AuthSMTP is scheduled for implementation in June 2006. ITCS is implementing authenticated SMTP because it reduces forged mail, prevents unauthorized use of U-M computing services, and cuts down on spam. See the "Authenticated SMTP for E-Mail" web site for details: http://www.itd.umich.edu/e-mail/authsmtp/.
Not only does Meetingmaker send all email notifications from the client (not the server) application, it is also unable to utilize authenticated SMTP. I've spoken with Meetingmaker technical support, and this "feature" has not changed for the current version (v8.5) and they do not plan to change it in future versions.
** PDA/handheld devices (including Blackberry):
For anyone using their PDA/handheld device for email, many of these devices can communicate correctly with ITCS e-mail servers at this time. However, if you want to continue to send email via ITCS servers on your handheld after June 1, 2006, the following information is important.
For a list of handhelds that work with authenticated SMTP, please see the following:
http://www.itd.umich.edu/e-mail/authsmtp/handhelds.html
Blackberry is not listed as being compatible with authenticated SMTP. An option for Blackberry users may be to switch to the ITCS Exchange service later this year:
http://www.umich.edu/~lannos/exchange/access.html
The ITCS IMAP service is email only. The ITCS Exchange service works with Microsoft Outlook to integrate email and calendaring. Unfortunately, the phase 2 deployment of ITCS exchange service isn't in place yet for Blackberry support and there is no published timeline.
As we approach the conversion deadline, ITCS staff may be contacting you directly if you have not configured your email software for authenticated SMTP. If you have any questions on this, please let us know.
Sincerely yours,
Faye Ogasawara Posted by
Faye Ogasawara, Director Tuesday January 10, 2006 Emergency SPH Novell server maintenance
All users of SPH Novell services:
Emergency SPH Novell server maintenance is necessary in order to prevent possible extended and unscheduled service outages.
The main SPH Novell file server (SPHNVL1) will be shut down for maintenance between 8:30PM and 10:30PM Tuesday night (Jan. 10 2006).
If you are using the SPH Novell servers (M:, N:, O: drives, etc.), you should save all of your work and log out prior to the server maintenance.
During the maintenance, SPH network drives (M: N: O: P: etc) will be unavailable and Novell logins may fail. NetStorage and NetDrive will not be available during the maintenance.
If you have any questions or comments, please write to sph.help@umich.edu.
Kevin Cheek
Security and Systems Administrator Posted by
Faye Ogasawara, Director Monday December 05, 2005 All SPH Netware and UNIX servers administered by SPH Computing Services are scheduled for shut down on Monday, December 5, 2005, starting at 6:00 pm through 8:00 am on Tuesday, December 6, 2005. If the scheduled power outage in SPH II goes past 7:00 am, the SPH network may be down past 8:00 am.
All SPH Netware services (access to M:\, N:\, O:\ drives, networked printing, netstorage) and all SPH UNIX services (access to SPH AFS space and UNIX software) will be unavailable during the downtime.
All internet access (web browsing with Internet Explorer or Mozilla Firefox) will be unavailable during the downtime.
For All PCs, Macs, laptops, printers/other peripheral devices in SPH II, please turn the power off before leaving on Monday or make arrangements with a colleague to do so for you. We also recommend that you unplug devices from the wall outlet (it is fine to leave things plugged into powerstrips, just turn off and unplug the power strip from the wall outlet).
If you are running a Sun or linux workstation and would like assistance with powering down your machine, please email sph.help@umich.edu.
On Tuesday, December 6, 2005, if you are outside of SPH II and do not have a connection to the network, please reboot your machine after 8 am. Should the outage extend beyond 8 am, we will update our phone message at 936-1247 and contact Department Administrators and the Dean's Office. Posted by
Faye Ogasawara, Director Tuesday November 29, 2005 ITCS DNS Misconfiguration Affecting SPH Services
Dear SPH Faculty and Staff,
Several networking problems with access to web pages (on-campus and off-campus) and web based applications (netstorage, groupwise), ITCS email, etc., occurred today, Tuesday, 11/29/2005.
SPH staff contacted ITCS and ITCS staff addressed the problem. Information regarding this outage is posted at the ITCS status website: http://status.itcs.umich.edu/outage.php?id=6803
Although ITCS staff corrected the misconfiguration on their servers, it may take 8 hours or more before the correct information is available for all services.
If you have any questions regarding this email, please contact us at sph.help@umich.edu or call 936-1247.
Sincerely yours,
Faye Ogasawara
Director Posted by
Faye Ogasawara, Director Wednesday November 23, 2005 Dear SPH Faculty and Staff,
If you will be gone over the upcoming breaks, please turn off your monitors, printers, PCs, etc., to minimize any potential damage and conserve energy during these times.
Computing Services staff will remotely monitor services, but response time will vary for the following breaks:
* November break, starting 5:00 pm Wednesday, November 23, 2005 through 8:00 am Monday, November 28, 2005
* December break, starting 5:00 pm Friday, December 23,2005 through 8:00 am Tuesday, January 3, 2006
During both November and December breaks, there will be SPH network server maintenance to minimize inconvenience to the majority during regular hours. Staff will send as much advanced notification as possible. If you have a known need for services or assistance during these times, please let us know as soon as possible, so we can try to accommodate you.
If you have any questions, comments or concerns regarding this email, please contact me at 936-1247 or email sph.help@umich.edu. Thank you.
Sincerely yours,
Faye Posted by
Faye Ogasawara, Director Friday September 09, 2005 As of 4:05PM Friday Sept. 9, there is currently a network outage affecting the UofM campus. All attempts to connect to internet resoureces (web pages, etc) outside of the UofM Ann Arbor campus are failing. The problem has been reported and it is being investigated.
Please contact 764-HELP for more information and updates. Posted by
Kevin Cheek, Security and Systems Administrator Friday August 26, 2005 ITCS Service Status
Distribution switch reloads Friday morning
Incident Type: Service Degradation Service Degradation
Start Time: August 26, 2005 5:00AM
Outage Resolved: August 26, 2005 7:48AM
Service(s) Affected: Connectivity (within U-M)
Symptoms: We will be reloading some distribution switches to upgrade software on Friday morning starting at 05:00. This upgrade is to resolve a bug that causes excessive CPU utilization. This will affect the following buildings. All of these locations have two distribution switches so the outages should be minimized. The following locations are affected.
[snip - list] School of Public Health 1 and 2 [snip - list]
Comments: The supervisor in d-SPH2-1 failed and had to be replaced, so connectivity in SPH II was down until ca. 07:40; all other switches had no significant problems.
http://status.itcs.umich.edu/ Posted by
Faye Ogasawara, Director Sunday August 07, 2005 The SPH Computing Services monthly maintenance for August 2005 has been completed. All SPH Computing Services are now operational.
People logging into Windows computers using SPH Novell services are reminded that the Novell login context may need to be changed on SPH Windows computers before logging in:
http://www.sph.umich.edu/computing/account/new_login.html
We have attempted to automatically change the context on SPH Windows computers, but it may be necessary to manually make the change on some computers.
For more information on this and other regularly scheduled network outages, please see the web document at
http://www.sph.umich.edu/computing/downtime.html
If you have any questions or comments, please write to sph.help@umich.edu or phone our help line at 936-1247. Posted by
Kevin Cheek, Security and Systems Administrator Friday August 05, 2005 All users of SPH Novell and Windows PC services:
In order to properly implement a new account management system, it is necessary to make a small change to the way SPH Novell users log into the SPH network.
All SPH Novell users are being moved from the SPH.UMich context to the Users.SPH.UMich context during the monthly maintenance period that starts at 6:00PM August 6th, 2005. After the completion of the maintenance period, all users logging into the SPH Novell network on a Windows computer will need to follow the instructions on this web page the first time they log in:
http://www.sph.umich.edu/computing/account/new_login.html
The instructions will need to be followed only once on each Windows computer on the SPH network. If another user has already followed this procedure on a computer, it is not necessary to do it again for the next user.
SPH Computing Services will reconfigure the SPH classroom computers. It should not be necessary for anyone to follow this procedure on an SPH classroom computer.
Here is a text copy of the instructions from the web page. Please refer to the web page for instructions including screenshots of the procedure.
- At the Novell login window, you will see a button labelled "Advanced".
- Click on the "Advanced" button to show additional information.
- In the space labelled "Context", change "SPH.UMich" to "Users.SPH.UMich".
At this point, you may continue to log in with your usual username and password. You will not need to change this setting again after logging in once on this computer. However, if you log in on another computer that has not been used since August 6th, 2005, you may need to follow this procedure on that computer.
PLEASE NOTE: If you leave your Windows PC logged into the SPH network during the Aug. 6 maintenance period and your screen is locked, you will need to follow a special procedure to unlock your screen. Please see the web page at the URL listed earlier in this message for those instructions.
If you have any questions or comments, please contact SPH Computing Services at 936-1247 or send us e-mail at sph.help@umich.edu. Posted by
Kevin Cheek, Security and Systems Administrator Friday August 05, 2005 Date: Fri, 5 Aug 2005 11:11:13 -0400
From: ITCS Service Status
Subject: [fln] Emergency Maintenance: SEB and West upgrades
ITCS Service Status Notification
****************************************
SEB and West upgrades
Incident Type: Emergency Maintenance
Start Time: August 6, 2005 7:00AM
Expected Fix Time: August 6, 2005 9:00AM
Service(s) Affected: Logins and printing in Campus Computing Sites - SEB and West zones
Symptoms: The closets the SEB and West zones will be upgraded beginning at 7 am. During the upgrade, users will not be able to login or print. This outage affects the following sites:
SEB School of Social Work SoE GradLab Union (cyber, Tap Room, 4th floor) SORC Fletcher Newberry
http://status.itcs.umich.edu/
Posted by
Faye Ogasawara, Director Tuesday July 26, 2005 Date: Tue, 26 Jul 2005 11:12:05 -0400
Subject: [fln] Service Degradation: DNS information for mail.umich.edu zone
ITCS Service Status Notification
****************************************
DNS information for mail.umich.edu zone
Incident Type: Service Degradation
Start Time: July 26, 2005 11:03AM
Expected Fix Time: Unknown
Service(s) Affected: IMAP E-mail, Connectivity (external to U-M), dspam
Symptoms: Some users may recieve "page not found" errors or other DNS problems when attempting to use web.mail, as well as POP and IMAP clients. DSPAM filtering also appears to be affected.
Comments: We believe that configuring machines to talk to dns.itd.umich.edu and dns2.itd.umich.edu will allow successful connections for various mail clients.
The problem should correct itself as external nameservers update their information, however, we are continuing to investigate.
http://status.itcs.umich.edu/ Posted by
Faye Ogasawara, Director Sunday July 24, 2005 The SPH NetWare maintenance was completed at 12:15AM Sunday July 24, 2005.
If you are unable to access any NetWare server volumes (M: N: O: P: R: etc) please restart your computer and log in to reconnect. If restarting your computer and logging back in does not fix the problem, please call our help desk at 936-1247.
If you have any questions or comments, please write to sph.help@umich.edu or call our help line at 936-1247. Posted by
Kevin Cheek, Security and Systems Administrator Thursday July 21, 2005 All Users of SPH Computing Services,
The SPH NetWare server problem has been resolved. If you are unable to access any NetWare server volumes (M: N: O: P: R: etc) please restart your computer and log in to reconnect. If restarting your computer and logging back in does not fix the problem, please call our help desk at 936-1247.
If you have any questions or comments, please write to sph.help@umich.edu or call our help line at 936-1247. Posted by
Kevin Cheek, Security and Systems Administrator Sunday July 10, 2005 Dear SPH Faculty and Staff,
The SPH AFS and Web services are back online.
If you have any questions, please contact us at sph.help@umich.edu or call us at 936-1247 during our regular business hours (M-F, 8:00 am - 5:00 pm).
Sincerely yours,
Faye Ogasawara, Director Posted by
Faye Ogasawara, Director Sunday July 10, 2005 Date: Sun, 10 Jul 2005 11:42:46 -0400
From: ITCS Service Status
Subject: [fln] Service Restored: CTools, UM Lessons, other WATS hosted services
ITCS Service Status Notification
****************************************
CTools, UM Lessons, other WATS hosted services
Incident Type: Service Degradation
Start Time: July 10, 2005 4:00AM
Outage Resolved: July 10, 2005 11:30AM
Service(s) Affected: CTools, UM Lessons, other WATS hosted services
Symptoms: intermittent errors, service unavailability
service has been restored
Comments: Some of the itd DNS resolvers are not resolving the ds.itd.umich.edu zone which causes database connections to fail.
http://status.itcs.umich.edu/ Posted by
Faye Ogasawara, Director Friday July 01, 2005 We have received notification from ITCS that CTools is unavailable because of an ITCS afs outage.
ITCS Service Status Notification
****************************************
CTools unavailable due to AFS outage
Incident Type: Unscheduled Outage
Start Time: July 1, 2005 1:46PM
Expected Fix Time: Unknown
Service(s) Affected: CTools
Symptoms:
CTools will be unavailable while the AFS server which provides the CTools volumes is repaired. After the AFS server has been restored CTools will be brought back online.
Contact: itcs-status@umich.edu
http://status.itcs.umich.edu/ Posted by
Kevin Cheek, Security and Systems Administrator Thursday June 30, 2005 ITCS Service Status Notification
****************************************
Fire at the Argus Building
Incident Type: Service Degradation
Start Time: June 30, 2005 11:20AM
Outage Resolved: June 30, 2005 6:00PM
Service(s) Affected: Campus Computing Sites, campus-wide
Symptoms: Campus Computing Sites staff were evacuated from the Argus Building at approximately 11:20am today due to a fire. Steve Sarrica (manager of Sites) spoke with the scene commander from the AAPD at about 12:45pm. The preliminary finding was that a lightning strike set the roof of the building on fire (in the single story area near the dumpsters) and that smoke was circulated through the building by the air-handling system. The fire is out. The earliest that anyone will be permitted into the building is in about an hour, but the final determination is up to OSEH. Staff may not be permitted into the building until tomorrow. Smoke venting is currently underway.
Users of Campus Computing Sites may see slightly longer login times due to client machines needing to fail over and switch to local KeyShadow servers to complete the login process. Other Sites functions should be operating normally.
Various Sites internal business systems like iScheduler, CRISS, CheckPoint and others may be adversely affected since those systems live at Argus.
We'll pass along more info when we get it.
Comments: Sites staff have been permitted to return to the building and have brought up all servers and services that affected by the fire and related power outage. Everything appears to be operating normally at this time.
http://status.itcs.umich.edu/ Posted by
Faye Ogasawara, Director Wednesday May 25, 2005 Dear SPH Faculty, Staff, and Students,
The SPH AFS server, afssph3, is restored. The outage for dependent services such as the SPH home page and associated web pages, UNIX individual and group space, UNIX applications, and our help system is resolved.
Sincerely yours,
Faye Ogasawara Posted by
Faye Ogasawara, Director Tuesday May 24, 2005 Dear All,
We have an AFS server problem preventing proper display of some web pages linked from the SPH home page.
We will reboot the server, afssph3, between 5:30 - 6:00 pm this evening which will result in temporary loss of access to some web pages. Anyone connected to that server during this time may see permission denied messages. Future updates will be available on our Status & Announcements web page listed below. There is no estimated time of repair (ETR).
We apologize for any inconvenience.
Sincerely yours,
Faye Ogasawara Posted by
Faye Ogasawara, Director Monday May 16, 2005 ITCS Service Status Notification
Internet connectivity problems
Incident Type: Service Degradation
Start Time: May 16, 2005 10:36AM
Outage Resolved: May 16, 2005 1:35PM
Service(s) Affected: Web, Connectivity (external to U-M)
Symptoms: We've received several reports of external users being unable to reach some UM campus sites - in particular www.umich.edu. The cause is under investigation...
Comments: This was apparently caused by a software problem which reordered some access-list entries for the new hardware that was installed in r-BIN-ARBL on Sunday; we'll be taking this up with the vendor ASAP.
Contact: umnet@umich.edu
http://status.itcs.umich.edu/ Posted by
Faye Ogasawara, Director Monday May 16, 2005 ITCS Service Status Notification
Mytob email worm
Incident Type: Service Degradation
Start Time: May 15, 2005 8:42AM
Expected Fix Time: Unknown
Service(s) Affected: Email accounts; Windows computers
Symptoms: Customers may receive messages appearing to come from the University adminsitration or ITCS indicating their email account has been suspended, directing them to open the attached file to restore service. These messages are sent by a virus, and should be deleted without opening the attachment. (ITCS will NEVER send unexpected attachments an ask users to open them.) The virus can only infect computers running the Windows operating system, although users of other operating systems may see messages sent by infected computers.
Antivirus definitions have been installed on the email gateways to prevent further spread of the virus. We're awaiting release of definitions to protect Windows desktop computers.
Customers that may have opened the attachments should contact their desktop support staff, 764-HELP, or the U-M Virus Busters (virus.busters@umich.edu) for assistance. Antivirus software can be obtained from the Virus Busters web site at http://virusbusters.itcs.umich.edu/
Contact: virus-busters@umich.edu
http://status.itcs.umich.edu/ Posted by
Faye Ogasawara, Director Sunday May 15, 2005 All Users of SPH Computing Services,
The NetWare server maintenance downtime scheduled for Saturday evening, 14 May 2005, starting at 5:00PM, was completed at 11:00AM Sunday, 15 May 2005.
If you are having difficulty accessing any SPH NetWare file servers (M:, N:, O:, P:, R: drives), please try restarting your computer. If you continue to have difficulty accessing the SPH servers after restarting your computer, please send an e-mail to sph.help@umich.edu.
If you have any questions or comments, please write to sph.help@umich.edu or phone our help line at 936-1247. Posted by
Kevin Cheek, Security and Systems Administrator Friday May 13, 2005 All Users of SPH Computing Services,
NetWare server maintenance downtime will occur this Saturday evening, 14 May 2005, starting at 5:00PM. The target time for completion is 10:00AM Sunday May 15, but it is possible that the work will take longer. Status updates will be available Sunday morning at the following location:
http://www3.sph.umich.edu/computing/status.cfm
It is very important that you save your work and log out of any Windows computers on the SPH network before 5:00PM Saturday. Any files left open during the NetWare maintenance could be lost or damaged and Windows systems may not operate correctly without access to the NetWare file server.
During this server maintenance, NetWare servers (M:, N:, O:, P:, R: drives) will be inaccessible. We advise against using any Windows operating system computers in SPH (excluding the basement computing site) during this time period since services could stop working at any moment and you could lose unsaved work. Please note that this also affects those who connect from home to the SPH NetWare network or use other SPH NetWare services (e.g. NetStorage, printing to networked printers, NetDrive, etc.).
If you have any questions or comments, please write to sph.help@umich.edu or phone our help line at 936-1247.
Posted by
Kevin Cheek, Security and Systems Administrator Wednesday May 11, 2005 An ITCS e-mail server experienced a temporary failure between 3:15PM and 3:40PM Wednesday May 11, 2005. One quarter of all ITCS e-mail users were unable to access e-mail during that time. The following was the announcement received from ITCS.
ITCS Service Status Notification
****************************************
imap server down - frankenstein
Incident Type: Unscheduled Outage
Start Time: May 11, 2005 3:15PM
Outage Resolved: May 11, 2005 3:40PM
Service(s) Affected: IMAP E-mail
Symptoms: approx. 1/4 of users will not be able to read email
Comments: this is being investigated, hope to have server back up within 15min., resolved with reset -
http://status.itcs.umich.edu/ Posted by
Kevin Cheek, Security and Systems Administrator Tuesday May 10, 2005 SUBJECT: COMPLETED: SPH Scheduled Network Outage, Tuesday, 5/10/05
Dear All,
The servers in the SPH environment are now available for service.
If you or colleagues are not able to access servers, please shut down your PC, wait a 5-10 seconds, then restart your machines.
UNIX/linux workstation users, please contact us at 936-1247 or have someone email sph.help@umich.edu on your behalf if your machine did not restart.
Sincerely yours,
Faye Posted by
Faye Ogasawara, Director Monday May 09, 2005 SUBJECT: TONIGHT - SPH Network Scheduled Downtime: 6:00 pm Monday, 5/9/05 - 8:00 am Tuesday, 5/10/05
Dear All,
All SPH Netware and UNIX servers administered by SPH Computing Services are scheduled for shut down on Monday, May 9, 2005, starting at 6:00 pm through 9:00 am on Tuesday, May 10, 2005. If the scheduled power outage in SPH II goes past 7:00 am, the SPH network may be down past 9:00 am.
All SPH Netware services (access to M:\, N:\, O:\ drives, networked printing, netstorage) and all SPH UNIX services (access to SPH AFS space and UNIX software) will be unavailable during the downtime.
All internet access (web browsing with Internet Explorer or Mozilla Firefox) will be unavailable during the downtime.
Sincerely yours,
Faye Ogasawara Posted by
Faye Ogasawara, Director Tuesday May 03, 2005 ITCS Service Status
IMAP database problem
Incident Type: Service Degradation Service Degradation
Start Time: May 2, 2005 12:01PM
Expected Fix Time: Unknown
Service(s) Affected: IMAP E-mail
Symptoms: Can't create IMAP folders, also the imapstatus command may not run. Some fixes have been implemented to alleviate this problem, but folder creation may be delayed during times of high load. Typically folders will be created on the server but not immediately appear in the client. Delay can be a few minutes to over an hour. Quit and restart of your email client may also be necessary depending on the client.
Comments: Theory is that an increasingly large number of folders plus the addition of several new frontend machines put unusually high load on the mupdate master. An automatic restart following a software crash around 11am forced all frontends to update, putting the master in a busy state where changes were not immediately reflected. Currently the database is stable but it may degrade under daytime load. Fixes are being analyzed.
http://status.itcs.umich.edu/ Posted by
Faye Ogasawara, Director Monday May 02, 2005 ITCS Announcement
Incident Type: Service Degradation Service Degradation
Start Time: April 25, 2005 1:56PM
Expected Fix Time: Unknown
Service(s) Affected: IMAP E-mail
Symptoms: Slow mail delivery to IMAP mailboxes.
E-mail delivery is intermittently slow. E-mail system administrators are monitoring the mail machines for processes that become stuck and are manually unsticking them as they are discovered. Comments: Resolution of the problem requires a new build of the Cyrus software used for e-mail delivery. The new build will provide some needed debugging symbols.
Due to finals and other end-of-term activities, ITCS has a freeze on all production services. We cannot risk a software build during this time of critical demand for services. Therefore, the build will be done next week (the week of May 1). The problem with slow mail delivery will be resolved as soon as possible once the new software build is completed and the debugging symbols are available.
http://status.itcs.umich.edu/ Posted by
Faye Ogasawara, Director Friday April 29, 2005 Dear All,
All SPH Netware and UNIX servers administered by SPH Computing Services are scheduled for shut down on Monday, May 2, 2005, starting at 6:00 pm through 8:00 am on Tuesday, May 3, 2005. If the scheduled power outage in SPH II goes past 7:00 am, the SPH network may be down past 8:00 am.
All SPH Netware services (access to M:\, N:\, O:\ drives, networked printing, netstorage) and all SPH UNIX services (access to SPH AFS space and UNIX software) will be unavailable during the downtime.
All internet access (web browsing with Internet Explorer or Mozilla Firefox) will be unavailable during the downtime.
For All PCs, Macs, laptops, printers/other peripheral devices, please turn the power off before leaving on Monday or make arrangements with a colleague to do so for you. We also recommend that you unplug devices from the wall outlet (it is fine to leave things plugged into powerstrips, just unplug the power strip from the wall outlet).
If you are running a Sun or linux workstation and would like assistance with powering down your machine, please email sph.help@umich.edu.
Sincerely yours,
Faye Ogasawara Posted by
Faye Ogasawara, Director Monday April 11, 2005 ITCS Service Status Notification
traveloffice trip identifier
Incident Type: Unscheduled Outage
Start Time: April 8, 2005 12:44PM
Outage Resolved: April 11, 2005 1:30PM
Service(s) Affected: Web
Symptoms: Ldap library error
Comments: this is related to the outage on faroese last friday, we're working with the developer to get a working copy of the code.
Posted by
Faye Ogasawara, Director Monday April 11, 2005 ITCS Service Status Notification
Message Waiting Problems with SEB Call Manager Users
Incident Type: Service Degradation
Start Time: April 11, 2005 10:45AM
Outage Resolved: April 11, 2005 4:26PM
Service(s) Affected: Telephones/VoiceMail
Symptoms: Users may experience Message Waiting Indicators not lighting when there are new messages and/or unable to extinguish lights after new messages have been played. Posted by
Faye Ogasawara, Director Sunday April 10, 2005 ITCS Service Status
mail delivery slowdown report
Incident Type: Service Degradation Service Degradation
Start Time: April 10, 2005 1:33PM
Expected Fix Time: Unknown
Service(s) Affected: IMAP E-mail
Symptoms: mail delivery slower, may have been resolved right before 4 pm, based on 4 -help report Posted by
Faye Ogasawara, Director Sunday April 10, 2005 ITCS Announcement
private-relay load/ possible version issue
Incident Type: Service Degradation Service Degradation
Start Time: April 8, 2005 1:38PM
Expected Fix Time: Unknown
Service(s) Affected: mail relay
Symptoms: users should see no effect from this, this is only for mail that bounces from our mail-relay servers
http://status.itcs.umich.edu/ Posted by
Faye Ogasawara, Director Saturday April 09, 2005 Dear SPH Faculty and Staff involved with email migration,
Please edit your online directory entry as follows:
- Open a web browser and go to http://directory.umich.edu/
- Type in your uniqname and search for your self
- Once your online information appears, click on the 'Bind' button
- Enter your uniqname and kerberos password, if prompted
- Click on the 'Modify' button
- Scoll down to 'Email Forwarding'
- Remove the line for 'uniqname@sph.umich.edu' - you must KEEP uniqname@mail.umich.edu
- Click on the 'Save Changes' button
- Log out of the online directory
If you use PC-Pine at SPH, your pinerc in your 'M' Drive is already configured for ITCS email. For home use, please see the detailed directions provided on our Status & Announcements web page listed below.
Sincerely yours,
Faye Ogasawara Posted by
Faye Ogasawara, Director Friday April 08, 2005 Dear SPH Faculty and Staff,
The following applies to you if you have email on the SPH email server.
The email migration is taking place tonight, Friday, April 8, 2005, at 6 PM through tomorrow, Saturday, April 9, 2005, 6 AM.
This email and the following instructions are available on our Status and Announcements web page: http://www3.sph.umich.edu/computing/status.cfm
Sincerely yours,
Faye Ogasawara
****************************************
My Email is being Migrated From SPH to ITCS - What do I do?
On Saturday, April 9, 2005, after the email migration, please do the following. If you use Mulberry , PC-Pine, or UNIX Pine, see the instructions below. All other email clients will need to be configured per ITCS documentation at the following web page: http://www.itd.umich.edu/itcsdocs/s4321/
For UNIX Pine users, use SSH or putty and connect to login.itd.umich.edu rather than login.sph.umich.edu as your host. Type in your uniqname and Umich Kerberos password. At the prompt, type 'pine', as usual, and UNIX pine will launch. Any email on the SPH email server as of 6:00 p.m., Friday, April 8, 2005, is now in a separate folder named 'Former SPH Email'. See the directions towards the bottom on how to move email from one folder to another.
The rest of these instructions are for PC-Pine and Mulberry users on Microsoft Windows operating systems only:
All clicks are left mouse clicks unless specified.
Remove the old Mulberry and Kerberos programs from your computer (this is necessary for both Mulberry and PC-Pine users): - click on 'Start'
- click on 'Settings'
- click on 'Control Panel'
- double click on 'Add/Remove Programs'
- click on 'Kerberos'
- click on 'Remove' and follow prompts to remove or uninstall Kerberos authentication program
- click on 'Mulberry'
- click on 'Remove' and follow prompts to remove or uninstall Mulberry email program
- reboot/restart computer
Install new Mulberry and Kerberos if they are currently installed (required for both PC Pine and Mulberry users):
- from computers at SPH, you may use the installer from the "Archive" or R: drive
- double click on 'My Computer'
- double click on "Archive" or R: drive (you must be logged into the SPH Novell network)
- double click on Mulberry
- double click on mulberry_individual.exe (R:\Mulberry\ mulberry_individual.exe)
- follow the prompts for installation
- When prompted, type in your name as you want others to see it in email
- When prompted, type in your uniqname
- Accept the defaults for the rest of the Mulberry and Kerberos installation
- Reboot the PC
- for computers at home or at SPH, you may download the installer from the web: http://web.mail.umich.edu/mulberry/
- once downloaded, double click on mulberry_individual.exe file
- follow prompts for installation
- Type in your name as you want others to see it in email
- Type in your uniqname
- Take the defaults for the rest of the Mulberry and Kerberos installation
- reboot the PC
For PC Pine users, once the old Mulberry and Kerberos (if they were on your machine previously) are uninstalled, the PC rebooted, and the new Mulberry and Kerberos installed as detailed above,
- on computers at SPH running Windows 2000 or XP,
- after you log into the SPH novell network, click on 'Start'
- click on 'SPH..' (this will be a yellow folder)
- click on 'Installers..'
- click on 'Umich Kerberos PC-Pine'
- click on 'Yes'
- Modify your pinerc file located at m:\pine\pinerc
- double click on pinerc and open it with WordPad
- click on 'Edit'
- click on 'Find'
- type 'umich.edu'
- click on 'Find Next' or hit the F3 key to locate each of the following lines and edit the text after the "=" to match the following:
- user-domain=umich.edu
- smtp-server=smtp.itd.umich.edu
- inbox-path={mail.umich.edu/ssl}INBOX
- delete line for SPH Announcements
- folder-collections="IMAP Server (not backed up)" {mail.umich.edu/ssl}[]
- default-fcc={mail.umich.edu/ssl}sent-mail
- postponed-folder={mail.umich.edu/ssl}postponed
- use-only-domain-name=umich.edu
- click on 'Edit', click on 'Find' , type 'feature-list'
- add a line and type 'quell-empty-directories'
- add a line and type 'separate-folder-and-directory-entries'
- click on 'Edit', click on 'Find', type 'alt-addresses'
- edit line as follows: alt-addresses=uniqname@sph.umich.edu - click on 'File'
- click on 'Save'
- close the pinerc file.
- for home computers, you will want to download the MIT Kerberos version of PC-Pine: http://www.washington.edu/pine/getpine/pcpine.html
- extract the files to c:\pine or a different folder from the version of pine on the hard drive if you installed pine on your hard drive previously
- if you connect directly to/login to the SPH novell network from home, modifying your m:\pine\pinerc file will allow PC-Pine to work from both work and home
- if you don't log into the novell network from home and had PC-Pine installed on your hard drive, you will need to copy the pinerc from the previous installation to the new installation folder and modify this pinerc file as indicated above
- if you installed PC-Pine into a different folder on your hard drive from the previous version, you will need to modify the environment variable for PC-Pine to direct it to use the correct pinerc file:
- right click on 'My Computer' and select 'Properties'
- click on the 'Advanced' tab, then click on the 'Environment Variables' button
- under 'system variables' double click on the 'pinerc' variable and edit the path to reflect where you installed pc-pine. For example, if the PC-Pine files were extracted to C:\Pine, then the pinerc variable would need to specify the path as C:\Pine\pinerc.
Moving Email From One Folder to Another
All of your email on the SPH email server as of 6:00 p.m. on Friday, April 8, 2005, is contained in one folder named 'Former SPH Email'.
For each folder within 'Former SPH Email,' do the following:
- Double click on the folder to open it
- Type ; (semicolon) to select
- Type a to select all
- Type a to apply
- Type s to save
- Type in the name of the folder so it will be named the same way on the e-mail server
- Exit out of the folder and take note of the number of e-mails in the folder.
- Do not expunge the e-mail or delete the folder until youve verified that the folder youve created on the e-mail server has the same number of e-mails in it
- Find the folder you just created on the e-mail server, open the folder and check to see that the number of e-mails is the same
- Go back down to the folder with that same name within the 'Former SPH Email' folder, click once on it and type d to delete it followed by y to verify the delete
Once all of the folders are saved out of the 'Former SPH Email folder' and you have removed the folders from 'Former SPH Email', you may delete this folder. Posted by
Faye Ogasawara, Director Saturday April 02, 2005 afs19 volserver problem update
Incident Type: Service Degradation Service Degradation
Start Time: April 2, 2005 4:16PM
Outage Resolved: April 2, 2005 1:00AM
Service(s) Affected: IFS
Symptoms: New home directories cannot be created until afs19.ifs.umich.edu is restarted. Other AFS administrative tasks may also be affected.
afs19 will be restarted at 0100 hrs, 2 Apr 2005. After this, most group volumes will be unavailable until this host is returned to service. Full functionality is expected to be restored by 0330 hrs, 2 Apr 2005.
Update: As of approximately 17:50, the we were able to get the volserver process responding. However, the home directory creation process has been left suspended until further investigation.
Comments: The planned restart of afs19 has been cancelled, but the home directory creation process is still disabled.
Contact: itcs-status@umich.ed Posted by
Faye Ogasawara, Director Friday April 01, 2005 Dear SPH Faculty and Staff,
************
The email migration previously scheduled for this weekend, 4/1, is rescheduled to next weekend. You will need to stop using SPH email starting at 6:00 p.m., Friday, April 8, 2005. Further details to follow as they become available. This email and future correspondence on this topic is available on our Status & Announcements web page.
************
The migration affects you if you have email on the SPH email server. If you are not sure if your email is on the SPH email server, do the following: - open a web browser (e.g. Mozilla, Internet Explorer, Netscape) and go to http://directory.umich.edu - type in your uniqname and search for yourself - once you find your online directory information, click on 'bind' - enter your uniqname and kerberos/umich password - if you have an entry under 'Email Forwarding Address' that shows your uniqname@sph.umich.edu, then you are using the SPH email server and this email announcement applies to you. - If you have entries other than this, your email is not on the SPH email server.
If you have any questions on this, please let us know.
Sincerely yours,
Faye Ogasawara Director Posted by
Faye Ogasawara, Director Thursday March 31, 2005 There are no known outages in the SPH Network & Computing environment. If you are experiencing problems, please send e-mail to sph.help@umich.edu or call our help desk at 936-1247. Help desk hours are 8AM to 5PM Monday through Friday.
For problems with ITCS Email, IFS space, UM Webpages, VoIP phone outages, internet connectivity from central campus locations, please check http://status.itcs.umich.edu/ or call 764-HELP (764-4357) for updates. Posted by
Faye Ogasawara, Director Tuesday March 29, 2005 Dear All,
There is a reported ITCS Email Outage as of 8:45 am today, Tuesday, 3/29/2005.
Please check the ITCS status web page at http://status.itcs.umich.edu/ or call 764-HELP (764-4357) for updates.
I will post information to our status and announcements web pages listed below as we receive them.
Sincerely yours,
Faye Ogasawara Director Posted by
Faye Ogasawara, Director Friday March 25, 2005 Users affected by this outage won't have access to UNIX pine, IFS space, or their web pages.
Incident Type: Emergency Maintenance Emergency Maintenance
Start Time: March 25, 2005 3:08AM
Expected Fix Time: March 25, 2005 12:00PM
Service(s) Affected: IFS
Symptoms: problems accessing group volumes on afs24. *most* user volumes not affected
Disk has been replaced and the system is being brought back up. We will have to run the AFS salvager on the volumes. This will take a while -- hope to have it back up by noon. Posted by
Faye Ogasawara, Director Friday March 18, 2005 RESOLVED: SPH Email Server Outage, Friday, 3/18/05
Dear SPH Faculty and Staff,
The smtp service for the SPH email service is online now.
Please resend any email to faculty and staff on the SPH email server.
I apologize for the inconvenience this has caused.
Sincerely yours,
Faye Ogasawara, Director
****************
There is an email outage for faculty and staff using the SPH Email server. We are repairing the smtp service that handles incoming email to the SPH email server.
You may see return messages indicating 'undeliverable mail' after sending email to anyone with an email address of uniqname@sph.umich.edu or uniqname@groupwise.sph.umich.edu. Posted by
Faye Ogasawara, Director Thursday March 10, 2005 Unexpected AFS outage (Resolved)
Incident Type: Unscheduled Outage
Start Time: March 9, 2005 1:00PM
Outage Resolved: March 9, 2005 3:00PM
Service(s) Affected: IFS, anything that relies on AFS
Symptoms: AFS clients across campus are having difficulty connecting to the AFS servers. Users may experience long timeouts, with potential hanging when trying to connect to AFS. Many web sites that are dependent on AFS will not load.
Staff are working to diagnose this, there is no current expected fix time.
Update: Service restored at approximately 1500 hrs.
Comments: afs19.ifs.umich.edu malfunctioned at approximately 1245 hrs. The normal AFS failover mechanisms for redundant volumes were ineffective while this host was in a partially-functioning state. The cause of this malfunction is still under investigation.
afs19.ifs.umich.edu was restarted at approximately 1500 hours. Most AFS clients should recover automatically. Posted by
Faye Ogasawara, Director Wednesday March 09, 2005 Date: Wed, 09 Mar 2005 13:35:01 -0500
From: CTools
Subject: [Fwd: [fln] Unscheduled Outage: something broken with AFS]
FYI - CTools files are stored in AFS land, so while AFS is down, CTools will be unavailable.
Posted by
Faye Ogasawara, Director Wednesday March 09, 2005 ITCS Outage Notification
Unexpected AFS Outage
Incident Type: Unscheduled Outage
Start Time: March 9, 2005 1:00PM
Expected Fix Time: Unknown
Service(s) Affected: IFS, anything that relies on AFS
Symptoms: AFS clients across campus are having difficulty connecting to the AFS servers. Users may experience long timeouts, with potential hanging when trying to connect to AFS. Many web sites that are dependent on AFS will not load.
Staff are working to diagnose this, there is no current expected fix time.
http://outages.itcs.umich.edu/ Posted by
Faye Ogasawara, Director Wednesday March 09, 2005 Dear All,
There is currently an Information Technology Central Services (ITCS) outage for Institutional File System (IFS) which will affect access to files on the ITCS UNIX servers, including some ITCS and UM web pages.
There is no estimated time of repair. As information becomes available, I will post it to our Status page listed below, you may call 764-4357 to hear their automated voice system outages update, or see their website at http://outages.itcs.umich.edu/
Sincerely yours,
Faye Ogasawara, Director Posted by
Faye Ogasawara, Director Sunday March 06, 2005 Date: Sun, 6 Mar 2005 09:08:33 -0500
Subject: Maintenance Completed: r/s-PLT Supervisor Replacement
From: ITCS Outages
r/s-PLT Supervisor Replacement
Incident Type: Scheduled Maintenance
Start Time: March 6, 2005 5:00AM
Outage Resolved: March 6, 2005 8:01AM
Service(s) Affected:
Connectivity (within U-M), Connectivity (external to U-M)
Symptoms:
We will be upgrading the processors in the UMnet r-PLT/s-PLT core node starting at 05:00; most networks on South Campus will be affected, although outages are expected to be brief. Post-upgrade testing takes a while so intermittent interruptions in service may be experienced throughout the maintenance period.
Comments: Due to some configuration issues, connectivity to a number of Central campus nets was also interrupted intermittently during this maintenance; however, all service was restored about 07:30 EST. We regret any inconvenience this may have caused, but we believe we have identified the root cause of this and will be taking steps to correct it over the next few weeks.
http://outages.itcs.umich.edu/ Posted by
Faye Ogasawara, Director Sunday March 06, 2005 The regular monthly network and server maintenance downtime scheduled for Saturday evening, 5 March 2005, from 6:00 pm until 4:00 am, Sunday, has been completed.
For more information on this and other regularly scheduled network outages, please see the web document at
http://www.sph.umich.edu/computing/downtime.html
If you have any questions or comments, please write to sph.help@umich.edu or phone our help line at 936-1247.
Kevin Cheek Systems Administrator II Posted by
Faye Ogasawara, Director Saturday March 05, 2005 Date: Sat, 5 Mar 2005 16:21:19 -0500
Subject: [fln] Service Degradation: Meridain Voice Mail service
ITCS Outage Notification
Meridain Voice Mail service
Incident Type: Service Degradation
Start Time: March 5, 2005 3:00PM
Expected Fix Time: Unknown
Service(s) Affected: Telephones/VoiceMail
Symptoms: Due to the problems that were encountered Friday on Meridian Voice Mail services we need to perform emergency maintenance. Voice Mail for the main campus and menu service will be down. This should not affect Centrex and Rockwell users.
http://outages.itcs.umich.edu/ Posted by
Faye Ogasawara, Director Wednesday February 23, 2005 D18580 Central campus outage
Incident Type: Service Degradation
Start Time: February 23, 2005 4:30PM
Expected Fix Time: Unknown
Service(s) Affected: Connectivity (within U-M)
Symptoms: We are currently expeeriencing major network connectivity problems affecting all of central campus. There is no estimated time of repair at this time Posted by
Faye Ogasawara, Director Thursday February 17, 2005 Dear All,
In this message:
- New viruses affecting UM campus - beware of attachments
- Macintosh systems not immune to viruses
- Marketscore spyware can compromise your privacy
Please see specific notification below from UM Virus Busters.
Please remember to *NEVER* open any email attachments, regardless of the sender, unless you have verified that the sender meant to send you the attachment by calling them or replying to their email without the attachment and asking them to confirm.
From our status and announcements web page:
http://www3.sph.umich.edu/computing/status.cfm
As early as March, 2, 2004, we are seeing a repeat of these kinds of emails from 'the umich.edu team' or some variation. Please be aware that our help system cannot send you an attachment and you will not get an attachment from IT central services (ITCS). Any email with attachments regardless of the sender, must be verified to keep your machines safe.
While less prevalent, MAC users have seen viruses:
http://www.icsalabs.com/html/communities/antivirus/macintosh/archives/macvi rus/reference/viruses.html
http://www.sandrin.com/sandrin/mac.htm
http://antivirus.about.com/od/macintoshresource/a/macosxflaws.htm
For older MACs:
http://www.faqs.org/faqs/computer-virus/macintosh-faq/
You may begin to see notifications that a virus sent to you was caught/deleted. These are probably infected messages and should be deleted immediately without viewing or opening attachments.
As a follow up to the email from ITSS, All U-M faculty, students and staff can test their office, personal and home computers at:
http://www.itss.umich.edu/itss-bin/proxycheck
to see if it is infected with Marketscore until February 21. After that date, they can test their omputers at:
http://www-nettools.ns.itd.umich.edu/marketscore/
Information about how Marketscore works, why U-M considers it a risk, and how to remove it from a Windows computer is on the Web at:
http://safecomputing.umich.edu/marketscore.html
Sincerely yours,
Faye
************************
Date: Thu, 17 Feb 2005 10:39:15 -0500
From: Adam Wilkinson
Cc: The Fabulous Virus Busters
Subject: W32/Mydoom.BB hits campus on 2/16/05
As you may already be aware, we got hit by W32/Mydoom.BB
(http://vil.nai.com/vil/content/v_131856.htm)
yesterday afternoon.
If you come across a machine suspected of being infected with W32/Mydoom.BB, the current version of Stinger (v2.5.0, 2/16/05) will remove it.
http://vil.nai.com/vil/stinger/
VirusScan should then be installed or updated to provide ongoing protection.
Like most other mass-mailing worms, W32/Mydoom.BB requires the user to open and execute the infected attachment. Customers should be counseled against opening ANY unexpected attachment, regardless of who the apparent sender may be. If there is any doubt, e-mail the apparent sender and ask if they in fact sent such an attachment. Posted by
Faye Ogasawara, Director Thursday February 17, 2005 Date: Thu, 17 Feb 2005 08:47:50 -0500
From: Adam Wilkinson
Subject: SBC DSL SMTP problems
It seems that SBC is now blocking access to smtp.itd.umich.edu (and probably all other "foreign" SMTP servers) from their DSL network. (NOTE: Customers using the UMNet DSL service provided by ITCom should not be affected, even though SBC is the telco involved.) 4HELP is receiving a number of questions about this, and those of you who serve in departmental support roles may as well.
In order to send mail, the affected SBC DSL customers will need to use SBC's SMTP servers. Initial reports indicate that smtp.sbcglobal.net may work, but I've also managed to locate a document detailing e-mail configuration settings for SBC customers, which contain the proper information. It can be found at http://help.sbcglobal.net/article.php?item=287
University of Michigan - Information Technology Central Services UMCE User Services Posted by
Faye Ogasawara, Director Wednesday February 16, 2005 Date: Wed, 16 Feb 2005 12:58:18 -0500
From: ITCS Outages
Subject: Scheduled Maintenance: Maintenance r-SEB Central Campus Router 2/18/05
ITCS Outage Notification
Maintenance r-SEB Central Campus Router 2/18/05
Incident Type: Scheduled Maintenance
Start Time: February 18, 2005 5:00AM
Expected Fix Time: February 18, 2005 8:00AM
Service(s) Affected:
Connectivity (within U-M), Connectivity (external to U-M)
Symptoms:
Although everything is currently stable, there are still some unresolved issues that were not fixed by this morning's (2/16/04) maintenance performed on the r-SEB Central Campus router. Consequently, we will be doing a hardware reset of r-SEB on Friday, 2/18/04 between the hours of 05:00-08:00. There will be outages during the maintenance but they are expected to be brief.
UMNET Posted by
Faye Ogasawara, Director Wednesday February 16, 2005 Date: Wed, 16 Feb 2005 12:06:27 -0500
From: ITCS Outages Subject: Service Restored: r-SEB reload Wednesday, 16 Feb 2005, 05:00-06:00 EST
ITCS Outage Notification
r-SEB reload Wednesday, 16 Feb 2005, 05:00-06:00 EST
Incident Type: Emergency Maintenance
Start Time: February 16, 2005 5:00AM
Outage Resolved: February 16, 2005 11:00AM
Service(s) Affected:
Connectivity (within U-M), Connectivity (external to U-M)
Symptoms:
The r-SEB router, which handles the majority of traffic from the Central Campus, is not responding to login attempts, although it appears to still be handling traffic normally. We will be reloading this router to try to regain control over it.
Depending on the severity of the underlying problem, users may see several service interruptions while we work on it, although no interruption is expected to last more than one minute before service fails over to the redundant routers.
Comments:
The maintenance was completed at 06:25. However, some software issues remain and performance issues may occur as a result. We are working to further diagnose the problem and will provide an update when we have new information.
At approximately 09:45, 02/16/05, s-SEB and consequently r-SEB crashed due to a software error. The equipment is now back up and operational and we are investigating the cause.
As of 11:00, 02/16/05, central campus router r-SEB has become stable.
UMNET Posted by
Faye Ogasawara, Director Thursday February 10, 2005 Dear SPH Faculty and Staff,
SPH Computing Services staff will begin the annual networked device inventory in SPH I and II on Tuesday, 2/15/2005, between 3:00 p.m. and 6:00 p.m. Off-site locations will be covered by appointment. Faculty and staff wishing to be present or wanting a specific appointment may contact us for scheduling. Inventory by us does not equate to ownership by SPH. Personal devices such as laptops for which service level agreement (SLA) coverage is provided need to be inventoried for security purposes.
Once all of the machines are inventoried, I will follow up with faculty and machine owners to review the following:
- administrator access
- software licensing
- file storage needs and backup
- file security requirements
Details are provided at the following link:
http://www.sph.umich.edu/computing/2005inventory.html
If you have any questions on this or would like to schedule an appointment, please reply to this email. Thank you.
Sincerely yours,
Faye Ogasawara Posted by
Faye Ogasawara, Director Wednesday February 09, 2005 Network connectivity appeared to have returned to normal by 3:00PM.
UMnet has announced that the network degradation was caused by massive scanning of the UofM network from the internet and that it was possibly part of an attempt to locate unpatched Windows computers on the UofM network.
UMnet has blocked some Windows networking traffic coming from the internet in order to block future scans of this type. That type of network traffic was already blocked for the SPH network, so the new blocking should have no effect on SPH systems. Posted by
Kevin Cheek, Security and Systems Administrator Wednesday February 09, 2005 The central campus network routers are experiencing problems. All SPH users are experiencing intermittent network connectivity loss.
The UM network operations center (NOC) is aware of this problem and has an engineer working on it. Posted by
Faye Ogasawara, Director Monday February 07, 2005 The router problem has subsided and all operations are back to normal. Posted by
Faye Ogasawara, Director Monday February 07, 2005 The central campus network router at the School of Education Building (SEB) is experiencing problems. Because the SEB router is the primary router for the SPH network, SPH users are experiencing intermittent network connectivity loss.
The UM network operations center (NOC) is aware of this problem and has an engineer working on it. Posted by
Faye Ogasawara, Director Monday February 07, 2005 Date: Mon, 7 Feb 2005 10:22:37 -0500
From: ITCS Outages
Subject: [fln] Service Restored: CTools outage
ITCS Outage Notification
CTools outage
Incident Type: Unscheduled Outage
Start Time: February 7, 2005 8:30AM
Outage Resolved: February 7, 2005 10:21AM
Service(s) Affected:
CTools, UM.Lessons, collab.sakaiproject.org, UMIAC
Symptoms:
CTools staff first noticed problems around 7:50am. Database problems led to service degradation on CTools until it became completely unusable by ~8:30am.
A restart of the database is required to restore service. As a result, there will be service outages for UM.Lessons, collab.sakaiproject.org, and UMIAC. Users of CourseTools Classic may also experience service problems due to its UMIAC dependency (should only affect new users attempting to login; existing users should be unaffected).
Comments:
The CTools team continues to investigate the problem and will restore service as quickly as possible.
CTools service was restored by 10:20am following the database restart.
http://outages.itcs.umich.edu/ Posted by
Faye Ogasawara, Director Friday February 04, 2005 All Users of SPH Computing Services,
This is a reminder that the regular monthly network and server maintenance downtime will occur this Saturday evening, 5 February 2005, from 9:00 pm until 3:00 am, Sunday.
During this time, any SPH computing and network service may be unavailable. Netware servers (M:, N:, O:, P:, R: drives) and SPH AFS servers may be inaccessible. We advise against using any computers in SPH (excluding the basement computing site) during this time period since services could stop working at any moment and you could lose unsaved work. All UNIX machines may be rebooted at the end of the period. Please note that this also affects those who connect from home to read SPH email (not ITCS email) and use other SPH computing services (web, netstorage, etc.).
For more information on this and other regularly scheduled network outages, please see the web document at
http://www.sph.umich.edu/computing/downtime.html
If you have any questions or comments, please write to sph.help@umich.edu or phone our help line at 936-1247.
Faye Ogasawara, Director Posted by
Faye Ogasawara, Director Friday January 28, 2005 Dear All,
The UM campus recently saw an influx of virus email:
From : (address is spoofed)
Subject :
* Delivery service mail
* Delivery by mail
* Registration is accepted
* Is delivered mail
* You are made active
Body Text:
* Thanks for use of our software.
* Before use read the help
Details are available at:
http://vil.nai.com/vil/content/v_131351.htm
Please remember to verify that the sender in the 'from' field sent you an attachment before opening it by calling the sender or replying to the email without the attachment or body of the message. Because the 'from' field is spoofed, the sender/person with an infected PC is different from what appears in the 'from' field.
Your individual vigilance will keep your PC and the UM network safer with less SPAM and less virus related emails. For information on how to do this, please see the following links:
http://www.itd.umich.edu/news/2005winter/01142005a.html
http://virusbusters.itcs.umich.edu/
http://www.identityweb.umich.edu/bulletin.html
http://www.umich.edu/~itua/email/phish/
In response to IT security concerns, the University now operates an IT Security Services Office:
http://www.itss.umich.edu/about/
SPH Computing Services staff will participate in training provided by this office and continue efforts to keep the SPH environment secure.
Emails sent by SPH Computing Services staff are also posted to the 'Status & Announcements' web page listed below for your verification of authenticity and future reference. If you have any questions on the contents of this email, please contact us by phone or email as listed below.
Sincerely yours,
Faye Ogasawara, Director Posted by
Faye Ogasawara, Director Monday January 24, 2005 afs.umich.edu unavailable (Resolved)
Incident Type: Unscheduled Outage
Start Time: January 23, 2005 2:00PM
Outage Resolved: January 24, 2005 9:54AM
Service(s) Affected: afs.umich.edu web interface to IFS
Symptoms: Customers using the web interface to IFS at http://afs.umich.edu/ may experience problems logging in, or receive "A fatal error has occurred" message. The problem has been reported to system adminsitrators, but no ETR is available. One of the servers providing this service is experiencing problems. Because there are redundant servers, customers may be able to gain access by waiting a few minutes and retrying. Comments: The broken machine has been removed from the afs.umich.edu pool so customers should no longer experience problems. Meetingmaker Upgrade January 23 (Resolved)
Incident Type: Scheduled Maintenance
Start Time: January 23, 2005 7:00AM
Outage Resolved: January 24, 2005 1:10AM
Service(s) Affected: MeetingMaker (central service)
Symptoms: We will be upgrading the MM environment on Sunday, January 23rd between 7 AM and Midnight.
We are upgrading the MM environment from version 7.2.1 to a more stable version 7.5.3. We recommend that you use the MM client version 7.5 to connect to these servers. Please note that client version 7.5 is compatible with the current 7.2.1 environment and can be installed in advance of the upgrade.
We anticipate the upgrade process to take considerable time, as MM tech support will be assisting us in fixing the database corruption caused by the attempted user moves in October. This fix will be followed by an OS and application upgrade. Please refrain from using Meetingmaker on January 23rd.
As part of the upgrade process, we will be purging our data to maintain only 18 months of past data for all users on the ITD Meeting Maker Server and the U-M Meeting Maker server. The Pharmacy and SNRE servers maintain 2 years of past data. This is in accordance to our published data retention policies. (See Meetingmaker Service web page for more information). If you feel you need to retain data prior to the 18 month cutoff (prior to June 1, 2003), please print the relevant data and retain a hard copy. There will be no way to maintain this data electronically and still be able to connect to the server.
Also, be aware that if the user has their client configured to use automatic logins, this may not work after the upgrade. This means that the user will need to know their password or ask for it to be reset.
This week I will be updating our Meetingmaker Service web page with information about the upgrade. Please check these pages periodically this week for updates and other instructions. Posted by
Faye Ogasawara, Director Saturday January 22, 2005 ITCS Outage Notification
****************************************
CTools, Lessons, Sakai-project services restored
Incident Type: Unscheduled Outage
Start Time: January 22, 2005 11:21AM
Outage Resolved: January 22, 2005 11:39AM
Service(s) Affected: CTools, UMIAC, UM.Lessons, collab.sakaiproject.org
Symptoms: Services have been restored and all applications restarted. While the full nature of the problem remains under investigation, there appears to have been a problem with the product_user_profile not being created.
Comments: System staff are working on the problem and will return the services as soon as possible. We sincerely apologize for the disruption to service.
http://outages.itcs.umich.edu/ Posted by
Faye Ogasawara, Director Friday January 14, 2005 From: CTools Website
CTools Slowness We are still experiencing some slowness in accessing documents on CTools. This is under investigation, and we hope to have the issue resolved in the near future. In the meantime, thank you for your continued patience while we work to ensure that the system is functioning effectively for the entire university community. Most tab and access problems should now be resolved. If you still don't see a tab for a particular course site, please consider:
* It takes up to a day for your course elections to be reflected in Ctools.
* The site may not be published your instructor yet or authorized yet by CTools.
* Your site may be hosted in Coursetools.
Contact us if your problem persists. Be sure to include the subject code, course number, and section number in your message. Please note that you will see tabs for any course you've taken that's used CTools, regardless of the term in which it was taught. Attachments: No attachments ...
( CTools Support - Jan 14, 2005 2:53 pm ) Posted by
Faye Ogasawara, Director Wednesday January 12, 2005 Dear SPH Faculty and Staff,
We received the following notifications.
On Thursday, 1/13/05, between 5:00 am and 8:00 am, a few central campus locations will experience a disruption in phone service. Details are not available.
On Friday, 1/14/05, between 5:00 am and 8:00 am, 611 Church and other central campus buildings will experience brief network and voice-over-ip (VOIP) phone outages.
Should additional information become available, it will be posted to the SPH 'Status & Announcements' web page listed at the bottom of this email.
Sincerely yours,
Faye Ogasawara Director SPH Computing Service
*********************
Date: Wed, 12 Jan 2005 11:18:08 -0500 (EST)
From: Network Operator
Subject: [fln] D55456: UM Phone Service MAINTENANCE on 1/13/05 at 05:00 EST
SUBJECT: UM Phone Service Maintenance
MAINTENANCE WINDOW START: Thursday, 13 January 2005, 05:00 EST MAINTENANCE WINDOW END: Thursday, 13 January 2005, 08:00 EST
COMMENTS: Service interruption around Central Campus, which should only affect approximately 320 lines. This work is being done because of faulty hardware.
AFFECTED AREA: Any user serviced from the line equipment 6 0 drawer 0 through 9.
**************************
Date: Wed, 12 Jan 2005 13:41:37 -0500 (EST)
From: UMnet Administration
Subject: Friday Maintenace 01/14/05 05:00-08:00
Hello,
In response to a bug that can cause a network outage, we will be doing a software upgrade to many of our building distribution switches on Friday, 01/14/05, between the hours of 05:00-08:00. A software upgrade requires a reboot so there will be brief outages (1-2 minutes per distribution switch, 1-2 switches per building) during which there will be little or no network connectivity.
The following buildings will be affected:
109 Madison, 540 Liberty, 611 Church, Admin. Services Data Center, Alumni, Architect's Annex, Argus 2, Art & Architecture, Auxilary Services, Bentley Library, Boyer Bldg, 203 Hoover, Burton Tower, Campus Safety Services Building, Canham Natatorium, Central Campus Recreation Bldg., Central Power Plant, Church St. Parking Structure, Clements Library, Crisler Arena, Dennison Fisher Bldg., Fleming, Golf Course Clubhouse, Hartwig, Health Services, Hill Auditorium, Intramurals Buliding, Kelsey Museum, Lane Hall, Law School Admissions, Lorch Hall, Mail Services, Medical Center Parking structure, Michigan League, Michigan Stadium, M-Stores, Museum Annex, Museum of Art, News & Information Bldg, North Campus Family Housing Community Center, North Campus Grounds Services Facility, North Campus Housing Services Bldg, North Campus Parking Services, North Campus Recreation Building, North East Corporate Center 2, North Hall, Northwood 3 Services Bldg, Northwood 5 Services Building, Perry Bldg, Pierpont Commons, Plant Services, Power Center, President's Residence, Schembechler Hall, School of Information North, Stearns Building, Student Publications, Tennis Center, Thompson St. Parking Structure, Track & Tennis Building, University of Michigan Transportation Research Institute, Women's Gymnastics, Yost Arena Posted by
Faye Ogasawara, Director Monday January 10, 2005 From: ITCS
ctools unavailable ** FIXED **
Problem started: Jan 10, 2005 12:00:00 Problem Fixed: Jan 11, 2005 08:10:00
Symptoms: CTools is currently out of service due to application database problems. We are working on a solution and expect to have service restored by 8:00am Tuesday, January 11, 2005.
Our apologies for the inconvenience. We realize it is never a good time for outages of this sort, and will be working through the night to restore service. http://www.itd.umich.edu/outages/ Posted by
Faye Ogasawara, Director Friday January 07, 2005 Date: Fri, 7 Jan 2005 07:38:32 -0500 (EST)
From: UMnet Administration
Subject: Intermittent internet connectivity Sunday 01/09/2005 05:00-08:00
Merit will be performing maintenance on some of their routers on Sunday morning 09/09/2005 between 05:00 and 08:00. This work will affect University of Michigan connectivity to the internet. Connections to commodity internet destinations may be sluggish as the traffic fails over to our backup link. Connections to Internet2 destinations will be lost during the maintenance period. Posted by
Faye Ogasawara, Director Friday January 07, 2005 Date: Thu, 06 Jan 2005 17:34:59
From: "Bill Bess, director of U-M Public Safety"
To: "U-M students, faculty and staff": ;
Subject: email scam alert
From the U-M Department of Public Safety:
Email accounts at the U-M continue to receive frequent messages that appear to be sent by financial institutions, internet services or payroll companies requesting the users to update personal information. These emails are FRAUDS and should be DELETED immediately.
Recent fraudulent messages contain company logos and look very official. Usually the message includes a sense of urgency, requesting the reader to respond immediately in order to continue their account access. Some of the emails appear to be sent by national banks (Citibank, for example), others from institutions with offices in our community (TCF Bank) and others from businesses with whom you may or may not conduct business (eBay and PayPal, for instance).
Please be aware that these emails are frauds, and commonly are called "phishing scams." Some of them also may include a computer virus.
Some people at U-M recently have been victimized by these scams and have had money withdrawn from their bank accounts. They currently are working with their financial institutions and police to resolve the situations.
Be aware that financial institutions do NOT request information via emails that require you to follow a link to another site. Please do not respond to such email requests. You could put your account at risk, or the phishers could open new accounts with your identity.
If you believe an email request might be legitimate, before responding to the message, personally contact your bank or service provider, either in person, by telephone or initiating an email to their company or through their web site never click on an embedded link in order to provide personal information. This extra step can help keep you from losing money to thieves as well as prevent even more problems with possible identity theft.
Remember, don't provide your personal information to any requestor, such as your social security number, account number, or personal identification number, unless it is a business transaction you have specifically initiated. Regularly review your bank statement to monitor for unauthorized withdrawals. If you suspect that unauthorized activity may have occurred, immediately contact your bank's loss prevention or security department and the police.
For more tips on avoiding identity theft, view http://identityweb.umich.edu or for more information from the Federal Trade Commission on phishing scams, see http://www.ftc.gov/bcp/conline/pubs/alerts/phishingalrt.htm Posted by
Faye Ogasawara, Director Tuesday January 04, 2005 Date: Tue, 4 Jan 2005 07:57:27 -0500 (EST)
From: UMnet Administration
Subject: Unscheduled Internet outages, 4 Jan 2005 06:23-06:37 and 07:03-07:06
Internet connectivity for all of UM Ann Arbor was down between 06:23 - 06:37 EST this morning (4 January 2005), and again briefly between 07:03 - 07:06 EST, due to a hardware failure in UM's ISP.
While UM has *logically* redundant/diverse connections to our ISP, they all in part follow the same physical path; hence this hardware failure took down all of the redundant connections. Physical path diversity will be implemented as soon as a new fiber run that we're waiting for is finished, but this isn't expected for several months.
Posted by
Faye Ogasawara, Director Friday December 31, 2004 The Central Campus power outage described below did not impact SPH Computing Services beyond the duration of the outage. All systems are fully operational.
*******************************
Date: Fri, 31 Dec 2004 17:16:04 -0500 (EST)
From: Network Operator
Subject: D17938: Central Campus power outage 12/31/04 15:47 EST
SUBJECT: We experienced a power outage affecting all of Central Campus.
START TIME: Friday, December 31 2004, 15:47 EST
END TIME: Friday, December 31 2004, 16:10 EST
COMMENTS: Central Campus had lost it's feed from Detroit Edison which has been restored.
AFFECTED AREA: Central Campus Posted by
Faye Ogasawara, Director Friday December 17, 2004 The following message was received from the CTools support group.
-------------------------------------------------------------------
ATTENTION! CTools and um.Lessons outage during the break between terms.
CTools and um.Lessons will be unavailable from 6pm Monday Dec. 27 through 11pm Thursday Dec 30. The Oracle database server is being upgraded, and a new version of CTools will be deployed that includes performance improvements, several enhancements, and bug fixes. The outage will not affect um.Coursetools or Sitemaker users.
For support questions or information about the outage, please contact ctools@umich.edu. Posted by
Kevin Cheek, Security and Systems Administrator Sunday December 12, 2004 From: webmaster@umich.edu Date: Sun, 12 Dec 2004 17:25:06 -0500
Addressbooks for uniqnames in the "a-j" range were restored at around 15:45 today. We are continuing to look into the cause of the database corruption.
Please contact "webmaster@umich.edu" if you or your users are continuing to see issues.
University of Michigan Webmaster Team Posted by
Faye Ogasawara, Director Saturday December 11, 2004 Date: Sat, 11 Dec 2004 15:46:58 -0500
From: Kitty Bridges
Subject: [fln] ITCS/UMCE System Change Notice - COMPLETED
The below work was completed at 2 am this morning.
ITCS/UMCE System Change Notice - COMPLETED
System: IMAP email
Process: quick reboots to implement software patch
Start: Fri Dec 10 midnight
COMPLETED: Sat Dec 11 2 am Posted by
Faye Ogasawara, Director Friday December 10, 2004 Subject: IMAP email : Planned outage to patch email software [Fri Dec 10 midnight]
System: IMAP email
Process: quick reboots to implement software patch
Start: Fri Dec 10 midnight
A vulnerability in the Cyrus software used for the ITCS IMAP service has been identified by the software vendor. Patching the software will close this vulnerability. Each of the 22 IMAP back-end servers will be brought down, patched, and brought back up. This will take about 10 minutes per server.
== Kitty Bridges Posted by
Faye Ogasawara, Director Sunday December 05, 2004 Date: Sun, 5 Dec 2004 08:51:46 -0500
ITCS Scheduled Maintenance Outage - Completed
System: Many ITCS WATS-hosted services (see list below)
Process: Arbor Lakes Data Center power circuitry/connections maintenance
Downtime: 3 hours
Start: Sunday, December 5, 5:00 a.m.
Finish: Power work was completed by Sunday, December 5, 6:00 a.m., Many services were restored between 6 a.m. and 8 a.m., some are still being restored
Details: Arbor Lakes Data Center scheduled outage to repair two circuits completed as scheduled
The following ITCS WATS-hosted services were affected by this maintenance outage:
Marketplace MAIS Notes UM.Lessons UMIAC UM Student Phone ITCom Online Service Center ITCom Development HazMat Waste Tracking UM.CourseTools
In addition, CTools was unavailable from 5 a.m. until 7 a.m.
At this time CTools, UM.CourseTools, UMIAC, UM.Lessons, and UM Student Phone are all available. Work continues on bringing up the rest of the services.
Contacts: Phone 764-HELP or e-mail online.consulting@umich.edu for questions, concerns, or to report suspected problems.
================== Kitty Bridges Assoc. Vice President for IT Central Services Posted by
Faye Ogasawara, Director Friday December 03, 2004 Date: Fri, 03 Dec 2004 17:11:24 -0500
Subject: ITCS Scheduled Maintenance Outage Sunday, 12/5, 5:00 a.m.
ITCS Scheduled Maintenance Outage
System: Many ITCS WATS-hosted services (see list below)
Process: Arbor Lakes Data Center power circuitry/connections maintenance
Downtime: 3 hours
Start: Sunday, December 5, 5:00 a.m.
Finish: Sunday, December 5, 8:00 a.m. (and will notify on completion)
Details: Arbor Lakes Data Center scheduled outage to repair two circuits
The following ITCS WATS-hosted services are affected by this maintenance outage:
Marketplace MAIS Notes UM.Lessons UMIAC UM Student Phone ITCom Online Service Center ITCom Development HazMat Waste Tracking UM.CourseTools (Note: this service will shut down at 4:00 a.m. rather than 5:00 a.m. Active users will be able to continue using the service until 5:00 a.m. but no new users will be accepted after 4:00 a.m.)
Another report will be sent when the upgrade is finished, or if a problem occurs. If, for any reason, a particular service does not return during the scheduled maintenance window, appropriate support groups will be notified as soon as possible.
We urge you to inform your users as best you can that this outage window (Sunday, 12/5 5:00 a.m. - 8:00 a.m.) is scheduled to minimize the number of users affected. As always, information will be available on the ITCS service status page www.itd.umich.edu/outages/ and on the 764-HELP phone line.
Contacts: Phone 764-HELP or e-mail online.consulting@umich.edu for questions, concerns, or to report suspected problems.
Kitty Bridges Associate Vice President, IT Central Services Posted by
Faye Ogasawara, Director Monday November 22, 2004 Date: Mon, 22 Nov 2004 10:22:55 -0500 (EST)
From: UMnet Administration Subject: [fln] UMnet-Internet UNSCHEDULED Outage Today, 22-Nov-04, 08:30 AM EST
Please note that this morning at roughly 8:30 AM one of the two routers that connects the UMnet backbone to the Internet crashed due to a software bug. The result of this crash was a brief outage for some users while Internet traffic was re-routed to the secondary router. Once the crashed router reloaded, all routing returned to normal. For many users, no outage was apparent.
We are further investigating the outage to determine a proper course of action for avoiding a similar recurrence in the future. Posted by
Faye Ogasawara, Director Saturday November 20, 2004 From: ITCS
Date: Sat, 20 Nov 2004 14:15:41 -0500 (EST)
Subject: [fln] IFS : system maintenance
This upgrade was completed by 5:03AM this morning Sat Nov. 20th without problems.
Hopefully this will diminish our service outages and provide us with additional information when they occur.
We were able to do the upgrade without taking down some of the less utilized servers keeping most gruop and software volumes online during the upgrade.
If you experience issues or problems related to this upgrade or with IFS in general you should contact ifs-support@umich.edu. Posted by
Faye Ogasawara, Director Thursday November 18, 2004 ITCS/UMCE System Change Notice
System: Kerbereos Server ("Fear") Process: Upgrading Hardware from IBM AIX to Linux Downtime: 10- 60 minutes or less Start: 1:00am Sat, November 20th Finish: 02:00 am Sat, November 20th [during the standard maintenance window]
Notes: This whole process will probably take 3-8 hours, but the actual outage during this period will be relatively minimal, perhaps under 10 minutes. For most people, this will look very similar to what we did twice already with Kerberos servers "ruthless" and "surprise". Posted by
Faye Ogasawara, Director Wednesday November 17, 2004 We received the following notice from Information Technology Central Services (ITCS). On both Friday, 11/19, and Saturday, 11/20 evenings, starting at midnight through 6 am, the Institutional File System (IFS) fileservers will undergo maintenance. During this time, services such as UNIX Pine email and access to files you have in ITCS IFS space may be unavailable.
For current and scheduled ITCS outages, please see the following: http://www.itd.umich.edu/outages/
You may also contact 4-HELP (call 764-4357) to listen to their voice message updates or speak with a consultant during their weekend hours: http://www.itd.umich.edu/4help/#hours
***************************
Date: Wed, 17 Nov 2004 14:40:15 -0500 (EST)
Subject: IFS : system maintenance
System: IFS/AFS
Process: maintenance upgrades
Type: urgent
Start: Midnight (Fri/Sat 11/19 and Sat/Sun 11/20) Finish: 6am (Fri/Sat 11/19 and Sat/Sun 11/20)
We will be taking the IFS fileservers out of service during our usual maintenance window this weekend to upgrade the software and correct some consistency issues.
We hope this will eliminate the fileserver crashes we've been seeing intermittantly for the last several months. Posted by
Faye Ogasawara, Director Tuesday November 16, 2004 Date: Tue, 16 Nov 2004 09:51:32 -0500 (EST)
From: UMnet Administration
Subject: Unscheduled Internet outage 09:21-09:36 EST 16 Nov. 2004
Internet connectivity for the entire UM Ann Arbor campus was down for ca. 15 minutes beginning at 09:21 EST this morning (Tuesday, 16 November 2004). The immediate cause appears to have been the loss of Internet routing information from our ISP, which may have been the result of a DoS attack (not necessarily directed against us) or a routing storm elsewhere in the Internet; we're working with our ISP to figure out just what really happened.
As there are well over 100,000 entries in the Internet routing tables, it takes several minutes to rebuild these after an event such as this; hence the ca. 15-minute time needed to recover completely.
U M N E T - A D M I N Posted by
Faye Ogasawara, Director Tuesday November 16, 2004 As of 9:30 am today, Tuesday, November 16, 2004, the Information Technology Central Services (ITCS) 4-HELP answering voice mail reports network problems. While on campus, you may be unable to access sites outside of and possibly within the University of Michigan.
For current status information on this, please call 764-4357 (4-HELP). Posted by
Faye Ogasawara, Director Monday November 08, 2004 ITCS/UMCE System Change Notice
System: many umce services
Process: hardware failure
Type: emergency
Status: mostly complete
A 100 Amp distribution panel fuse failed about 1:30pm Sunday and caused several services to fail. The power was restored about 5:30pm and we began to discover many disk corruptions on both IFS and e-mail servers. These took till about 1am Monday to rectify. Posted by
Faye Ogasawara, Director Sunday November 07, 2004 We received the following notice from Information Technology Central Services (ITCS) regarding the University of Michigan Computing Environment (UMCE). During the following emergency work, services such as ITCS email and access to any services provided by the University of Michigan that require your kerberos/umich login or authentication (e.g., Wolverine Access, online directory, mail.umich email, dial-in) will be unavailable. Updates will be posted as they are received.
ITCS/UMCE System Change Notice
System: many umce services
Process: hardware failure
Type: emergency
Status: in work
A failure of power equipment in the Arborlakes data center has disabled several services and caused others to run slowly.
To repair this, we need to turn off some more servers. Of the services impacted, Kerberos is critical -- there will be some downtime of unknown duration, but, we hope short. Posted by
Faye Ogasawara, Director Monday November 01, 2004 Dear All,
Since 1:15 pm this afternoon, Monday, 11/1/04, 4-Help has received widespread calls, and their answering message reports ITCS email for POP and IMAP clients not available. The ITCS email team is working on resolving this. For updates on this, please call 764-4357 for their answering/update message.
Sincerely yours,
Faye Ogasawara, Director Posted by
Faye Ogasawara, Director Saturday October 30, 2004 ITCS/UMCE System Change Notice
------------------------------
System: kerberos
Process: hardware/OS upgrade
Type: normal
Status: COMPLETED (about 6am Saturday) Posted by
Faye Ogasawara, Director Saturday October 30, 2004 October 29, 2004, 1:25 p.m.
Discovered early this morning, both the Bagle.bb and Bagle.bd viruses spread rapidly.
ITCS had filters in place to stop these virus from being delivered at U-M as of 10:35 a.m. this morning. Some virus-infected messages got through before the filters were in place, and there are reports of infected machines on campus. Work is underway to disinfect the infected machines.
Please delete any virus infected messages you received. Do not open the messages! See the Virus Busters Bagle.bb and Bagle.bd page for details.
http://virusbusters.itcs.umich.edu/
The Bagle viruses sometimes send messages with corrupted, and therefore not infected, attachments. These messages get past ITCS filters because they are not infected, but they are a nuisance. If you receive any of these messages, you can just delete them. Posted by
Faye Ogasawara, Director Saturday October 30, 2004 ITCS/UMCE System Change Notice
------------------------------
System: e-mail service
Process: service maintenance
Start: Friday, October 29th @ 18:00 -> Saturday morning
Status: COMPLETED (about 1am Saturday) Notes: While the process went successfully, it went slower than expected, so we will continue to move accounts for several more nights. Like tonight's move, this will not hamper normal e-mail use. Posted by
Faye Ogasawara, Director Friday October 29, 2004 Dear All,
Information Technology Central Services (ITCS) will perform email server maintenance and kerberos service upgrade starting at 6:00 pm tonight, Friday, 10/29/2004, and continuing into the morning on Saturday, 10/30/2004. In the event of an outage, please check their status page: http://www.itd.umich.edu/outages/
Or call 4-HELP during their weekend hours by calling 764-4357: http://www.itd.umich.edu/4help/#hours
As we receive updates, I will post them to our announcements page: http://www3.sph.umich.edu/phisa/tech/status.cfm
For more information, please see the following notices we received from ITCS.
Sincerely yours,
Faye Ogasawara, Director
SPH Computing Services
ITCS/UMCE System Change Notice
------------------------------
System: e-mail service
Process: service maintenance
Type: urgent
Start: Friday, October 29th @ 18:00 -> Saturday morning
Downtime: service will stay enabled, but read below ... Details: We need to move user mailboxes across our servers and will be starting that process tonight. We are planning to keep e-mail running throughout this work but while any particular user's account is in the process of being moved, it will be unavailable briefly.
Incoming mail will be queued for the accounts we are working on and delivered after the work is complete. Notes: Tonight's mailbox moves will free up about 40% of our disk capacity, so we won't need to re-balance user mailboxes across our servers for some time.
*********************
System: kerberos
Process: hardware/OS upgrade
Type: normal
Start: Saturday, October 30th @ 1am
Downtime: none (one server in redundant set impacted) Details: The kerberos service on one of our three ArborLakes KDCs is being moved to a Linux platform. This is not the master KDC (yet) and there will be no outage. The ITCS Kerberos service is essential for gaining access to many campus computing services (including Wolverine Access, MPathways, UMOD, IMAP mail, weblogin.umich.edu, web.mail, IFS, ctools, and others). Notes: There is no change in the Kerberos software in this upgrade, but the computer it runs on is being swapped. An old IBM/AIX box is being replaced by a UMCE Linux server.
This server also pays a role in the IFS service so during the conversion, there might be some slowness accessing IFS.
In the event of unexpected consequences, users may experience difficulties in authentication via CoSign, and Kerberos clients-- such difficulties may also reveal themselves as other, less obvious, problems with dependent services.
We plan to convert a second KDC one week later (Nov 6) and the master KDC one week after that (Nov 13). Contacts: Phone 764-HELP or e-mail online.consulting@umich.edu for questions, concerns, or to report suspected problems. Posted by
Faye Ogasawara, Director Thursday October 28, 2004 AFS 25 Outage
Problem started: Oct 28, 2004 09:00:00
Expected fix time: Oct 28, 2004 17:00:00
Symptoms:
As of 9:00am Thursday October 28 one of the afs25 servers is down. This outage is causing trouble for people who use the itcs login service to access pine, and for anyone trying to access their ifs home directory on the affected machine. As well, web pages for individuals on this server will be unavailable. Expected fix time is 5:00PM.
Pine email users can read their mail with mail.umich.edu until the problem is resolved. Posted by
Faye Ogasawara, Director Monday October 25, 2004 ITCS/UMCE System Change Notice
System: web.mail
Process: upgrade
Start: Sunday, October 24th @ 11pm
Status: COMPLETED (Oct 25 @ 12:30am) Notes: There was a small glitch early in the process that prohibited the first four servers converted from doing IMAP -- quickly fixed and normal service resumed.. Posted by
Faye Ogasawara, Director Saturday October 23, 2004 Date: Sat, 23 Oct 2004 10:40:20 -0400
Subject: [win2000] e-mail service : maintenance [completed]
ITCS/UMCE System Change Notice
System: e-mail service
Process: account maintenance
Start: Saturday, October 23rd @ 00:00 - 06:00
Status: COMPLETED (took about one hour)
Notes: We moved about 50 users from the most loaded mail server to the two least loaded. Posted by
Faye Ogasawara, Director Saturday October 23, 2004 Date: Sat, 23 Oct 2004 08:34:29 -0400
From: MeetingMaker Admin
Subject: CANCELLED: Meetingmaker Upgrade
Good Morning -
Unfortunately, we need to abort our plans to upgrade the Meetingmaker servers this weekend. We experienced a problem moving users between servers last night that has corrupted the environment. No user data has been lost as a result, but we have a "stuck move" situation that prevents us from proceeding with any further work.
Logins have been re-enabled on the U-M Meeting Maker Server and the ITD Meeting Maker Server.
In the near future we will be scheduling an outage to repair the "stuck move" and will send along information as plans are confirmed.
My apologies for this inconvenience. Posted by
Faye Ogasawara, Director Friday October 22, 2004 Dear SPH Faculty and Staff,
There will be a several ITCS outages/upgrades this weekend. If you are experiencing difficulty with UM services, please visit the ITCS outage/status page at: http://www.itd.umich.edu/outages/
or call 4-HELP at (734)764-4357 to hear their recorded voice messages or use their weekend services: http://www.itd.umich.edu/4help/#hours
As information becomes available, I will also post updates to our announcements/outages page: http://www3.sph.umich.edu/phisa/tech/status.cfm
Sincerely yours,
Faye Ogasawara, Director
SPH Computing Services
**********************
Subject: IMPORTANT! Meetingmaker Outage!
Importance: High
In addition to the upgrade, we will be performing some user moves to the U-M Meetingmaker Server on Friday, October 22, from 6-9 PM. The U-M Meeting Maker server will not be available during this work.
Subject: IMPORTANT! Meetingmaker Upgrade October 23-24, 2004! Importance: High
We are planning an upgrade to the Meetingmaker environment during the weekend of October 23-24.
Please expect that the entire Meetingmaker environment will be unavailable for the entire scheduled weekend. Specific details of outage times will be provided as we near the scheduled date.
The following servers will be affected:
Academic Affairs Meeting Maker Server, ITD Meeting Maker Server, ITD Meeting Maker Hub Server, Library Meeting Maker Server, Merit Meeting Maker Server, Pharmacy Meeting Maker Server, Rackham Meeting Maker Server, SI Meeting Maker Server, SNRE Meeting Maker Server, SoE Meeting Maker Server, U-M Meeting Maker Server
We are upgrading Meetingmaker from version 7.2.1 to version 7.5.3 in an effort to resolve a number of serious issues. We cannot upgrade to version 8.x because this version does not support our Hub-based environment. Although support for a Hub environment is expected in future Meetingmaker releases, one of which is in the early beta development stage, we do not feel it would be wise to wait for this release to fix the errors we are experiencing in our current system.
We recommend that all departments plan to upgrade the Meetingmaker client software in concurrence with the server upgrade. The Meetingmaker server will not be able to pre-install the client software as it has done during past upgrades. We sincerely regret this unfortunate situation. Software for Meetingmaker Client version 7.5 will be made available in the coming weeks.
Meetingmaker Support Team
ITCS/UMCE System Change Notice
System: e-mail service
Process: account maintenance
Type: urgent
Start: Saturday, October 23rd @ 00:00 - 06:00 [ during e-mail maintenance window ]
Downtime: intermittent, and only for 10% users
Details: For about 10% of our e-mail users, there will be times between midnight tonight and 6am Saturday when e-mail will not be accessible. For those 10%, access will be intermittent during our work (which should be finished sooner, but could last till 6am. For the 90% majority, there will be no impact at all.
Incoming mail will be queued for the accounts we are working on and delivered after the work is complete.
Notes: We use 22 "back-end" servers to store e-mail messages and two of them are approaching safe capacity, so we need to transfer some user mailboxes from those two to two others that are the least used.
ITCS/UMCE System Change Notice
System: web.mail
Process: upgrade
Type: normal
Start: Sunday, October 24th @ 11pm
Downtime: none ("rolling upgrade")
Details: There will be a rolling upgrade of web.mail.umich.edu software on Sunday night starting at 11:00pm. This is a sequential upgrade of the servers one by one so there is never a total loss of service.
Notes: We'll be upgrading a number of the core packages used by this service - these are all bug and security fixes, no new features will be introduced.
Contacts: Phone 764-HELP or e-mail online.consulting@umich.edu for questions, concerns, or to report suspected problems. Posted by
Faye Ogasawara, Director Thursday October 21, 2004 Date: Thu, 21 Oct 2004 09:55:31 -0400 (EDT)
From: UMnet Administration
Subject: c-SEB4 outage 9:13am-9:20am 10/21/04
Hello,
Today, at approximately 9:13am, a VIP module crashed on the c-SEB4 router, causing an outage that lasted for approximately 7 minutes. It affected most if not all networks that terminate on this router including all off-campus data and ip telephony services.
The following networks were affected:
* Disconnected sites and services: o School of Public Health @ 339 E. Liberty - (S-SPH-LIB) o UMnet Wired ADSL Network - (A-ADSL-AADS) o Multilink interface between c-SEB4 and c-1NMAIN - (S-1NMAIN) o UMS E. Liberty - (S-UMS-506LIB) o Journal Storage on E. Liberty - (S-JSTOR-MULTI) o Point-to-Point network for c-LSA-TCF - (S-LSA-TCF) o Physical net for ISDN on channelized PRI - (S-ISDN-PRI) o VOIP Pilot infrastructure network - (V-SEB-VOIP) o Multilink to Registrar @ 413 E. Huron - (S-413-HURON) o Physical Frame Relay net - (S-FRAME-RLY1) o Frame Relay to Pasadena, CA - (S-DEVEL-CA) o Point-to-Point network for c-TRAVER - (S-TRAVER) o Point-to-Point link between c-SEB4 and c-601EASTU - o T1 to Detroit Admissions Office - (S-DAO-P2P) o T1 connection to Commerce Park Dearborn - (S-BUS-CPARK) o Multilink interface between c-SEB4 and c-1NMAIN - (S-1NMAIN) o Alumni Center remote site, Surebridge, 8 Commerce Dr, Bedford, NH - (S-ALUMNI-NH) o P-P network for c-KINES - (S-1327GEDDES) o LSA Development Office - (S-LSARES) o UMS E. Liberty - (S-UMS-506LIB) o International Institute@ 1220 S. University - (S-LSA-1220SU) o Art & Design Faculty Studio - (S-ART-1250MAIN) o Point-to-Point to c-ITZONE - (S-ITZONE) o Business & Industrial Assistance - (S-BUS-BIAD) o School of Public Health @ 555 S. Forest - (S-SPH555FOR) o Multilink to Registrar @ 413 E. Huron - (S-413-HURON) o School of Dentistry Network - (S-DENT-EISEN) o North Central Association - (S-NCA) o School of Social Work @ 555 S. Forest - (S-SSW-555FOR) o Botanical Gardens' Staff & Laboratory Network - (S-LSA-MBG) o ResComp Network @ Henderson House - (S-RESHALL-HH) o T1 to SPP Annex @ 712 Oakland - (S-SPP-712OAKLD) o Multilink to Registrar @ 413 E. Huron - (S-413-HURON) o School of Art studio at 1631 S. State - (S-ART1631STATE) o LSA Undergraduate Education (Telluride) - (S-LSA-TELLURID) o Point-to-Point network for c-TRAVER - (S-TRAVER) o Towsley Children's Center - (I-TOWSLEY) o OCLC - (E-OCLC) Posted by
Faye Ogasawara, Director Wednesday October 20, 2004 Date: Wed, 20 Oct 2004 12:03:14 -0400
We received the following information from ITCS.
The U-M Meeting Maker Server is restarting now. During this time, you may be unable to connect. Please try again in 5-10 minutes. Posted by
Faye Ogasawara, Director Wednesday October 20, 2004 Date: Wed, 20 Oct 2004 09:30:39 -0400 (EDT) From: Network Operator
SUBJECT: Unified Voice Mail has been restored.
OUTAGE START: Wednesday, October 20, 2004, 07:00 EDT OUTAGE END: Wednesday, October 20, 2004, 09:15 EDT
COMMENTS: The problem with Unified Voice Mail has been corrected. All Unified Voice Mail is currently working as normal.
AFFECTED AREA: All of University of Michigan Campuses for students, faculty and staff. Posted by
Faye Ogasawara, Director Wednesday October 20, 2004 Date: Wed, 20 Oct 2004 08:07:32 -0400 (EDT)
From: Network Operator
SUBJECT: Unified Voice Mail is currently down
OUTAGE START: Wednesday, October 20, 2004, 07:00 EDT
COMMENTS: The Unified Voice Mail is currently down. The rest of the Unified services are currently working. This has been escalated to second level support.
AFFECTED AREA: All of University of Michigan Campuses for students, faculty and staff. Posted by
Faye Ogasawara, Director Monday October 18, 2004 Date: Mon, 18 Oct 2004 10:01:36 -0400 (EDT)
From: Network Operator
SUBJECT: Intermittent message center voice mail outage.
START TIME: Monday, October 18, 8:45 EDT
END TIME: Monday, October 18, 9:26 EDT
COMMENTS: Message center voice mail service has been repaired.
AFFECTED AREA: Some users of Unified Messaging. Posted by
Faye Ogasawara, Director Friday October 15, 2004 Dear SPH Faculty, Staff, and Students,
We received the following message from Information Technology Central Services (ITCS). There will be a brief outage early tomorrow morning, Saturday, 10/16/2004, 1:00 am, for a software upgrade.
During this outage and if there is a problem with this upgrade, you will not have access to access to many campus computing services (including Wolverine Access, MPathways, UMOD, IMAP mail, weblogin.umich.edu, web.mail, IFS, ctools, dial-in and others).
In the event of unexpected problems or if you wish to verify or report a problem, please check the ITCS status page:
http://www.itd.umich.edu/outages/index.html
or call (734)764-4357 (4-HELP).
Sincerely yours,
Faye Ogasawara
Director
SPH Computing Services
***********************************************************************
ITCS/UMCE System Change Notice
System: Kerberos
Process: Software Version Change
Downtime: Brief
Start: Saturday, October 16th at 1am
Finish: 15 minutes later
Details: The software on the four Kerberos servers for the UMICH.EDU realm will be upgraded from v5 r1.3.4 to v5 r1.3.4a. The upgrade will require that the Kerberos service be shutdown briefly with the effect of inhibiting password changes, and for an even shorter interval mid-upgrade when Kerberos will be completely unresponsive. This upgrade closes a security hole (for those who track such things, this is essentially Kerberos v1.3.5).
The ITCS Kerberos service is essential for gaining access to many campus computing services (including Wolverine Access, MPathways, UMOD, IMAP mail, weblogin.umich.edu, web.mail, IFS, ctools, and others).
Notes: In the event of unexpected consequences, users may experience difficulties in authentication via CoSign, and Kerberos clients-- such difficulties may also reveal themselves as other, less obvious, problems with dependent services.
Contacts: Phone 764-HELP or e-mail online.consulting@umich.edu for questions, concerns, or to report suspected problems. Posted by
Faye Ogasawara, Director Monday October 11, 2004 Date: Mon, 11 Oct 2004 09:54:14 -0400 (EDT)
From: UMnet Administration
Subject: Backbone service degradation, Saturday 12:30 PM through 9:15 AM this morning
Network service on the UMnet backbone was partially degraded between 12:30 PM on Saturday afternoon and 09:15 AM this morning. This was due to a misconfguration on our part during the troubleshooting of a different problem on Saturday. The error was discovered and resolved this morning.
During this period, some customers may have been unable to reliably connect to both on and off-campus network services. We apologize for any inconveniences this errored configuration may have caused. Posted by
Faye Ogasawara, Director Saturday October 09, 2004 ITCS/UMCE System Change Notice
System: IFS (two servers)
Process: Diagnostic maintenance
Downtime: 4 hours or less
Start: 04:00 am Sun, October 10th
Finish: 08:00 am Sun, October 10th
[during the standard maintenance window] Notes: These two IFS servers have crashed twice and caused extended (2-3 hour) outages.
The downtime this weekend will be used to help us locate the cause of this problem. The user volumes on the two affected volumes will not be available during those four hours. Posted by
Faye Ogasawara, Director Tuesday October 05, 2004 Date: Tue, 5 Oct 2004 10:45:08 -0400 (EDT)
From: UMnet Administration
Subject: Backbone service degradation 5 Oct. 2004, 08:45-09:30 EDT
Network service on the UMnet backbone on Central Campus was significantly degraded between ca. 08:45 - 09:30 EDT today, 5 October 2004, due to a broadcast storm caused by an inadvertent misconfiguration by one of our customers. The faulty config has been removed; we are working with the customer to prevent any future occurances. Posted by
Faye Ogasawara, Director Friday October 01, 2004 ITCS/UMCE System Change Notice
------------------------------
System: E-Mail (IMAP/POP servers)
Process: Linux kernel upgrade
Downtime: ~10 minutes for any individual user
Start: midnight Sat/Sun, October 3rd
Finish: 02:00 am Sunday, October 3rd
[during the standard IMAP maintenance window]
Notes: This is an upgrade to remove a feature that may have contributed to Monday's e-mail outage.
This procedure will begin at midnight Sat/Sun night and take a total of about two hours to process all 23 servers -- each server will be down for ten minutes.
The user experience will be a loss of READ access to e-mail for some ten minutes during those two hours. When they lose access, they should just wait till it comes back. Mail sending will be unaffected, and incoming mail will be queued and delivered after the upgrade. Posted by
Faye Ogasawara, Director Thursday September 23, 2004 The following was received from the UofM network operations center:
The ITCS e-mail servers have been unavailable since approximately 11:00 today. Server administrators are working on the problem. The expected time of repair is 8:00 p.m. tonight. Any questions should be directed to 764-HELP. Posted by
Kevin Cheek, Security and Systems Administrator Thursday September 23, 2004 For all users on ITCS email, the following message is posted on the ITCS status page. ITCS staff are working on the problem. For current information, please see their status page: http://www.itd.umich.edu/outages/
Some connections may be refused in mail
Problem started: Sep 23, 2004 10:56:00 Expected fix time: unknown Symptoms:
Mail servers are refusing connections. The problem is being investigated and will be resolved ASAP. Posted by
Faye Ogasawara, Director Thursday September 09, 2004 The following notice was received from UMnet Administration:
We will be resetting the r-LSA router on Friday morning starting at 05:00. This is to fix a problem we are having gaining access to the router. All central campus networks may experience a brief interruption while the traffic fails over to r-SEB and back to r-LSA after it comes back up. Posted by
Kevin Cheek, Security and Systems Administrator Wednesday September 08, 2004 The Network Operations Center reports that the University of Michigan networks are being affected by a denial of service attack.
SPH users may notice intermittent connectivity problems or network slowness until the problem is resolved. Posted by
Kevin Cheek, Security and Systems Administrator Thursday September 02, 2004 Dear All,
ITCS staff worked with us to come up with a solution for PC-Pine users on the ITCS email server.
In this email, you will receive directions for on-campus use and off-campus/home use. For reference, this information will be available on our 'Status/Announcements' web page: http://www3.sph.umich.edu/phisa/tech/status.cfm
If you use the AFS transarc client, you must follow the procedure for off-campus/home use.
** For Ann Arbor campus SPH locations, we can assist you with the following steps. **
1. Update pinerc configuration: we are working on updating this for everyone, but it may be faster if you do your own update. - open the M:\Pine\pinerc file for editing: - from your desktop, double left click on My Computer - double left click on Uniqname on 'Sphnvl1\User\Users\U' (M:) (where Uniqname is your uniqname and the letter U is the first leter of your uniqname) - double left click on Pine - double left click on pinerc - pick the option to select an application to view pinerc, choose WordPad
- Make the following changes:
Find the line that begins with inbox-path update it to match the following: inbox-path={mail.umich.edu/ssl}INBOX
Find the line that begins with folder-collections and update it to match the following: folder-collections=IMAP Server {mail.umich.edu/ssl}[],
Find the line that begins with default-fcc and update it to match the following: default-fcc={mail.umich.edu/ssl}sent-mail
Find the line that begins with postponed-folder and update it to match the following: postponed-folder={mail.umich.edu/ssl}postponed
- To the following # Default condition for all of the features is no-. feature-list= you will need to add: quell-empty-directories, separate-folder-and-directory-entries
- left click on File and select Save, then close the file
2. Remove old version of 'Kerberos'
- left click on 'Start' - left click on 'Settings' - left click on 'Control Panel' - double left click on 'Add/Remove Programs' - scroll down until you see 'Kerberos...', then left click on it to hightlight it - left click on 'Remove/Change' button - follow prompts to remove 'Kerberos'
3. Restart PC
4. Install new ITCS Mulberry and Kerberos
- open R:\Mulberry\mulberry_individual.exe - from your desktop, double left click on My Computer - double left click on Archive on 'Sphnvl1\Program' (R:) - double left click on Mulberry - double left click on mulberry_individual.exe - follow the prompts. You will be prompted to type in your name and your uniqname. Mulberry will install first, then Kerberos.
5. Your PC will restart
6. Install Kerberized PC-Pine (K-Pine) - left click on Start - left click on SPH&. if you do not have the Zen Agent installed, this will not work. Call us at 61247. - left click on Installers - double left click on Umich Kerberos PC-Pine - follow prompts to install kerberized PC-Pine
7. Use Umich Kerberos PC-Pine - double left click on the PC-Pine icon that is on your desktop - at the prompts, type in your uniqname and umich/Kerberos email password - PC-Pine will then start but you will not be prompted again for your uniqname and password until you log out of your PC
8. With this new Umich Kerberos PC-Pine, when you quit PC-Pine, your PC-Pine login is still valid, meaning anyone, not just you, can double click on the PC-Pine icon to access your email. To secure your email and information accessible from your PC, always lock your computer screen when you leave your desk: - hold down the Ctrl, Alt, and Delete keys at the same time - left click on Lock Workstation - to get back into your PC, type your Novell login password - another way to lock your PC is to hold down the Windows key and the letter L (lower case) at the same time if your keyboard has a Windows key.
********************** Off campus/Home Use ******************************
1. Update pinerc configuration: your pinerc file will be located in the folder where you installed PC-Pine. If you log into the Novell network from home/did not install PC-Pine on your computer, see the pinerc information from the on-campus instructions. - open C:\Pine\pinerc for editing: - from your desktop, double left click on My Computer - double left click on C: - double left click on Pine - double left click on pinerc - pick the option to select an application to view pinerc, choose WordPad - Make the following changes:
Find the line that begins with inbox-path update it to match the following: inbox-path={mail.umich.edu/ssl}INBOX
Find the line that begins with folder-collections and update it to match the following: folder-collections=IMAP Server {mail.umich.edu/ssl}[],
Find the line that begins with default-fcc and update it to match the following: default-fcc={mail.umich.edu/ssl}sent-mail
Find the line that begins with postponed-folder and update it to match the following: postponed-folder={mail.umich.edu/ssl}postponed
- To the following # Default condition for all of the features is no-. feature-list= you will need to add: quell-empty-directories, separate-folder-and-directory-entries
- left click on File and select Save, then close the file
2. Install SSL Certificates - get a copy of Umich cert files - easiest to copy the R:\UMICHcerts folder to a floppy/CD while on-campus or download from home using netstorage: http://www.sph.umich.edu/phisa/tech/files/storage.html
These files are to be used for off-campus/home installations of PC-Pine connecting to the ITCS email server or for individuals on-campus who also need to use the Transarc AFS client: ComodoSecurityServicesCA2018.crt ComodoSecurityServicesCA.crt GTECyberTrustGlobalRoot2018.crt GTECyberTrustRootCA.crt
-To install the certificates, right click on the file and select Install Certificate do this for each of the files listed above.
For advanced users only if you are certain that you have administrative privileges on your PC, you may double click on PCPineCerts.reg This will apply the necessary certificates at once to your registry.
3. Each time you start up PC-Pine, the first time you send a message, you will be prompted for your uniqname and password.
Sincerely yours,
Faye Ogasawara, Director Posted by
Faye Ogasawara, Director Monday August 23, 2004 Dear All,
Please share this information with your colleagues who still do not have email functionality.
ITCS email server users may still see problems with email at this time. http://www.itd.umich.edu/news/2004spring/08122004a.html
For status on ITCS email, see the following: http://www.itd.umich.edu/outages/
For configuration information for email applications connecting to the ITCS email servers, see the following: http://www.itd.umich.edu/itcsdocs/s4321/
While slow, web-based ITCS email is an alternative: http://mail.umich.edu/
Once all is completed, ITCS email server users will benefit from this major upgrade: http://www.itd.umich.edu/umce/features/2004/cyrus.html
As with any IT project of this magnitude, it is not possible to identify all problems that may arise. ITCS staff are working on resolving issues encountered campus wide. As soon as more information is available I will send another update.
Sincerely yours,
Faye Ogasawara Director Posted by
Faye Ogasawara, Director Tuesday August 03, 2004 ** Please note the earlier 6:00 pm start time for Saturday's work ***
All Users of SPH Computing Services,
This is a reminder that the regular monthly network and server maintenance downtime will occur this Saturday evening, 7 August 2004, from 6:00 pm until 3:00 am, Sunday.
During this time, any SPH computing and network service may be unavailable. SPH Netware servers (M:, N:, O:, P:, R: drives) and SPH AFS servers may be inaccessible. We advise against using any computers in SPH (excluding the basement computing site) during this time period since services could stop working at any moment and you could lose unsaved work. All UNIX machines may be rebooted at the end of the period. Please note that this also affects those who connect from home to read SPH email (not ITCS email) and use other SPH computing services (web, netstorage, etc.). Posted by
Faye Ogasawara, Director Thursday July 29, 2004 Date: Thu, 29 Jul 2004 12:12:12 -0400 (EDT)
From: UMnet Administration
Subject: Slow network performance.
UMNet users will likely have noticed degraded network performance to the Internet since 11:00 AM today due to a cable cut between Ann Arbor and Chicago. Posted by
Faye Ogasawara, Director Monday July 26, 2004 Date: Mon, 26 Jul 2004 07:53:09 -0400 (EDT)
From: UMnet Administration
Subject: [fln] UMnet - Internet Routing Problem, Mon 26-Jul-04
Please note that we appear to have experienced a routing problem from the UMnet backbone to the greater Internet, including Internet2 sites, earlier this morning. The problem has since been resolved and looks to be related to a routing protocol issue between UMnet and our ISP.
Intra-campus routing appears to have been unaffected. Posted by
Faye Ogasawara, Director Sunday July 25, 2004 There was an unscheduled AFS outage the morning of Sunday July 25, 2004. It appears to be hardware-related, but we are still investigating the cause. Service has been restored as of 10:35AM. We are monitoring the system closely. If you are still experiencing problems with AFS, SPH UNIX email, or other UNIX-related services, please immediately send us email at sph.help@umich.edu.
Steve Simmons UNIX Systems Administrator Posted by
Faye Ogasawara, Director Wednesday July 14, 2004 Date: Wed, 14 Jul 2004 10:36:06 -0400 (EDT)
From: UMnet Administration
Subject: Central Campus Network Degradation Wednesday 07/14/04, 9:40am
At approximately 9:40 am, we starting experiencing extremely high CPU utilization on the SEB router. This appears to be traffic related, and the cause is still under investigation. At this point everything appears back to normal. We will update the situation as more information is gathered. Posted by
Faye Ogasawara, Director Monday July 12, 2004 Email sent July 7, 2004
Dear SPH Faculty and Staff,
Due to security concerns over the past year, we will begin a process of registering each computing device connected to the SPH network. Our goal is to protect the Schools computing environment and to minimize the possibility of damage from unknown machines. The method we will use requires MAC (Media Access Control) address registration for machines physically connected to a wall jack for the purposes of reaching the Internet or any network device (does not affect non-Ann Arbor campus machines). Since the MAC address is unique to each networked device, the implementation of address registration helps prevent potentially insecure machines from infecting otherwise secure environments. Other areas using MAC address registration include the School of Education, College of Architecture and Urban Planning, Business School, CAEN, and Student Residence Hall Computing.
MAC address registration starts on Monday, July 12, 2004. Registered devices include all machines inventoried by SPH Computing Services staff within the last year. Registration will occur automatically on July 12th. Any unregistered machines will be detected, and the user will be directed to a website which will provide information to assist with registering the device.
If you have any questions, call 936-1247 or send email to sph.help@umich.edu.
Sincerely yours,
Faye Ogasawara Posted by
Faye Ogasawara, Director Friday July 09, 2004 Date: Fri, 9 Jul 2004 12:01:59 -0400 (EDT)
From: UMnet Administration
Subject: [fln] UMnet connectivity problems Friday 10:25-11:45
We have experienced two separate broadcast storms which caused problems for many UMnet networks today. The first started at about 10:25 and affected central campus, especially East Hall. All networks connected to r-SEB and r-LSA may have been affected.
The second problem started at about 10:45 and affected all north campus networks, especially the Northwood family housing units. Both problems have been resolved and connectivity returned to normal by about 11:45 AM. Posted by
Faye Ogasawara, Director Thursday July 08, 2004 From: UMnet Administration
Subject: UMnet core switch maintenance Friday 07/09/04 05:00-08:00
We will be making some changes to the UMnet core switches on Friday morning 07/09/04 during our 05:00-08:00 maintenance window. We will be making some changes to how spanning-tree works. We will also be restarting two of the switches, s-SEB and s-PLT to fix a problem. All central campus networks will experience brief outages while these switchces are restarted. All other networks may experience a very brief interruption of service when spanning-tree reconverges. Posted by
Faye Ogasawara, Director Friday July 02, 2004 *** Please note that this downtime begins SUNDAY instead of SATURDAY ***
All Users of SPH Computing Services,
This is a reminder that the regular monthly network and server maintenance downtime will occur this Sunday evening, 4 July 2004, from 9:00 pm until 3:00 am, Monday.
During this time, any SPH computing and network service may be unavailable. Netware servers (the M:, N:, O:, P:, R: drives) may be inaccessible. We advise against using any computers in SPH (excluding the basement computing site) during this time period since services could stop working at any moment and you could lose unsaved work. All UNIX machines may be rebooted at the end of the period. Please note that this also affects those who connect from home to read SPH email (not ITCS email) and use other SPH UNIX or Netware services such as Netstorage.
For a more information on this and other regularly scheduled network outages, please see the web document at
http://www.sph.umich.edu/phisa/tech/downtime.html
If you have any questions or comments, please write to sph.help@umich.edu or phone our help line at 936-1247.
Kevin Cheek System Administrator II Posted by
Faye Ogasawara, Director Thursday July 01, 2004 UMnet Administration has provided the following explanation for the network outages on July 1, 2004:
We have experienced a lot of different connectivity problems on the UMnet network today, mainly on central campus and UMnet-wired ADSL networks.
The problem was due to extremely high CPU utilization on the c-SEB4 and r-SEB routers. The cause of this load was traffic from the internet targeting ADSL and Residence Hall networks on ports 135 and 445. This is indicative of several different virus infection methods. To combat this problem, we have blocked ports 135 and 445 from Michnet to all ADSL and Residence Hall networks.
These changes will not affect any traffic between UMnet networks, only traffic to and from the internet and only on ports 135 and 445.
We will be studying the effects of this change and will determine at a later date whether the changes are permanent. Posted by
Kevin Cheek, Security and Systems Administrator Friday June 25, 2004 Dear All,
Recent updates to the internet explorer vulnerability announcement from June 22,2004 encourage further advisement. Specifically,
'A large number of web sites, some of them quite popular, were compromised earlier this week to distribute malicious code. The attacker uploaded a small file with javascript to infected web sites, and altered the web server configuration to append the script to all files served by the web server. The Storm Center and others are still investigating the method used to compromise the servers. Several server administrators reported that they were fully patched.'
For details, see the following: http://zdnet.com.com/2100-1105_2-5247187.html
http://www.incidents.org/diary.php?date=2004-06-25&isc=a3884d5fae2b7d7c8b4a431a092c5506
Use internet explorer only for applications which require it, e.g. windows update if you aren't using the SPH Software Update Server (SUS).
For this and select previous announcements, including how to use the SPH SUS, see the following: http://www3.sph.umich.edu/phisa/tech/status.cfm
Sincerely yours,
Faye Ogasawara Posted by
Faye Ogasawara, Director Tuesday June 22, 2004 Dear All,
Recent events require vigilance against internet vulnerabilities. http://www.umich.edu/~urecord/0304/Mar29_04/10.shtml
We are aware of at least one department on campus with about 80% of their machines down since last Wednesday, 6/16/2004.
- Never open any unsolicited attachments.
- Never open any attachments from someone you know unless you verified with the sender that they meant to send you the attachment (either phone them or reply to the email without the contents).
- Never open unsolicited weblinks/URLs in emails - if they were sent to you by someone you know, verify as above that they meant to send them to you.
- The above precautions are necessary when working with email, regardless of what program it is (pine, mulberry Eudora, outlook, web based mail such as mail.umich, netscape mail, etc.).
- The above precautions also apply to your handheld/PDA devices, chat programs (e.g. instant messenger, yahoo messenger, etc.).
The following affects Microsoft Windows operating system computers.
Microsoft Internet Explorer has a vulnerability that could allow an attacker to run code on vulnerable machine. There is no patch available at this time. For details on this, please see the following links:
http://www.computerworld.com.au/index.php?id=117316298&eid=-255 http://www.computerworld.com/printthis/2004/0,4814,93802,00.html http://asia.cnet.com/newstech/security/printfriendly.htm?AT=39182874-39001150t-39000005c http://channels.lockergnome.com/news/archives/20040615_why_you_should_dump_internet_explorer.phtml
Use internet explorer only for applications that require it such as Microsoft Windows Update.
We recommend using Mozilla FireFox.
For PC users at SPH
Install Mozilla Firefox by double clicking on the installer at R:\MozillaFireFox\ FirefoxSetup-0.9.exe
- Follow the prompts.
- When running FireFox for the first time, you will be prompted to import your settings and bookmarks from your previous web browser. Be sure to select the browser from which you wish your settings and bookmarks imported. The default may not be what you want.
- We recommend setting Mozilla Firefox to be your default web browser (you will be prompted to do so when you run it for the first time)
- If you have problems, please contact us.
For PC users at home you may download and install Mozilla FireFox: http://www.mozilla.org/products/firefox/
The following are additional recommendations to minimize computer vulnerability:
http://www.kb.cert.org/vuls/id/713878 http://www.microsoft.com/security/incident/settings.mspx
If you have any questions on this, please contact us at sph.help@umich.edu or call 936-1247. The following are additional on-campus security resources:
http://www.itd.umich.edu/security/index.html
Sincerely yours,
Faye Ogasawara Posted by
Faye Ogasawara, Director Thursday June 03, 2004 Most PC-Pine users on the SPH network will need to make make a new shortcut to PC-Pine in order to continue using PC-Pine after the scheduled downtime period is completed this weekend. Older versions of Pine are being removed from the server during the maintenance period to protect SPH pine users from security flaws in older versions of Pine.
To update your PC-Pine shortcut:
- Delete the icon that you double-click to start PC-Pine
- Go to the "Start" menu and select "PC-Pine" from the "Installers" section of the "SPH" menu
If you have trouble creating the new PC-Pine shortcut, please try restarting your computer. If you continue to have trouble after restarting, please contact our help desk at 936-1247.
If you attempt to use an old PC-Pine shortcut after June 5th, a message will be displayed that will include brief instructions for updating your PC-Pine shortcut. Posted by
Kevin Cheek, Security and Systems Administrator Friday May 07, 2004 Dear SPH Faculty, Staff, and Students,
We are seeing new variants of virus email attachments daily, faster than any of the anti-virus companies can provide protection. http://www.itd.umich.edu/outages/
Verify, ideally by phone, that a sender meant to send you an attachment before you open it. If you do not have a phone number, reply to them without the message or attachment for verification.
If you have any questions on this, please contact us at sph.help@umich.edu or call 936-1247.
Sincerely yours,
Faye Ogasawara Posted by
Faye Ogasawara, Director Wednesday May 05, 2004 The SPH NetWare maintenance scheduled for 10:00PM May 4, 2004 until 4:00AM Wednesday morning has been completed.
If you have any questions, please send e-mail to sph.help@umich.edu or call our help desk at 936-1247. Help desk hours are 8AM to 5PM Monday through Friday.
Kevin Cheek System Administrator II Posted by
Faye Ogasawara, Director Tuesday May 04, 2004 The NetWare server that provides access to the M:, N:, and O: drives (SPHNVL1) is back in service as of 1:00PM Tuesday May 4, 2004. Emergency repairs were necessary after a hardware failure caused system damage around 9:50AM. Only operating system files were damaged. We believe that all data on the M:, N:, and O: drives were unaffected by the system problems.
It may be necessary to restart your computer to reconnect to the M:, N:, and O: drives.
In order to complete repairs to server SPHNVL1 (M:, N:, O: drives), an additional maintenance period has been scheduled for 10:00PM May 4, 2004 until 4:00AM Wednesday morning. All SPH NetWare services may be unavailable during this maintenance period, including file server access (M:, N:, O: drives), NetStorage, and network printing.
If you have any questions, please send e-mail to sph.help@umich.edu or call our help desk at 936-1247. Help desk hours are 8AM to 5PM Monday through Friday. Posted by
Kevin Cheek, Security and Systems Administrator Monday May 03, 2004 Dear SPH Faculty, Staff, and Students,
We received the following message from UMnet. All internet connectivity is restored.
Sincerely yours,
Faye Ogasawara
***************************************************************************
Date: Mon, 3 May 2004 13:21:38 -0400 (EDT) Subject: Re: Network degradation, 04-May-04 (fwd)
We have received word from our ISP that the routing issue has stablized. All network connectivty should be restored to normal operation at this time.
===========================================================================
U M N E T - A D M I N The University of Michigan Address: University of Michigan Internet Administration : Ann Arbor, MI 48109
=========================================================================== Posted by
Faye Ogasawara, Director Monday May 03, 2004 Dear SPH Faculty, Staff, and Students,
We received the following message from UMnet. There is a campus wide internet outage. You may be able to connect to websites within the University of Michigan on campus but external/non-umich.edu links and external email (sending and receiving) are not working at this time. There is no estimated time of recovery. We will forward information as it becomes available. You may also check the ITCS service status page at the following link: http://www.itd.umich.edu/outages/
Sincerely yours,
Faye Ogasawara
**************************************************************************
Date: Mon, 3 May 2004 12:04:27 -0400 (EDT) From: UMnet Administration Subject: Campus DNS outage causing network degradation, 04-May-04
Please note that the campus is currently experiencing network degradation due to an apparent problem in the central DNS services. At this time it's unknown whether there is a problem occuring within the servers themselves, or if it's related to network connectivity between the DNS servers and the UMnet backbone.
If your hosts are currently configured to use 141.211.144.17 or 141.211.125.17 as their DNS resolvers, chances are good that name service lookups will timeout indicating an apparent network outage. Communication based on IP addresses only will continue to operate normally as there are no known routing issues.
We will update this message as more information about this outage is obtained.
=========================================================================== U M N E T - A D M I N The University of Michigan Address: University of Michigan Internet Administration : Ann Arbor, MI 48109 =========================================================================== Posted by
Faye Ogasawara, Director Monday April 26, 2004 Dear SPH Faculty, Staff, and Students,
The UM email server administrators have put filters in place to stop new messages containing the virus from being received but the filters do not stop mail that is already in the system waiting for delivery. You may still continue to receive emails with virus attachments.
Two appropriate actions are necessary from everyone in the SPH community.
1. Do not open email attachments unless you are expecting them. Even if the sender is someone@umich.edu or someone you know, phone them to verify they meant to send you an attachment.
2. The latest 4353 virus definitions released for McAfee antivirus software is now available, Monday, April 24, 2004.
To UPDATE your McAfee virus defintions to this version, right click on the red/white/blue shield icon in the lower right corner of your screen and select 'Update Now...'. If you do not see that option, click on 'start' click on 'programs' click on'Network Associates' click on 'VirusScan Console' click on the option to 'Update'
With the 4353 virus definitions installed, SCAN YOUR PC NOW by right clicking on the red/white/blue shield icon in the lower right corner of your screen and select 'On Demand Scan'. Click on the 'Actions' tab and change the 'When a virus is found' option to 'Clean Infected File'. If the above action fails, have it 'delete files'. If you did not see the 'Update Now' option above, from the 'VirusScan Console', double click on the option to 'Scan My Computer'. Set the configuration as indicated above.
Because there are several possible configurations, the above instructions are intended as a guideline for you to follow. As always, if you have any questions on this, you may contact us by replying to this email (please do not include this entire message), sending email to sph.help@umich.edu, or calling 936-1247. If we are not available to assist you, you may also contact 764-HELP (764-4357) for assistance with McAfee virus scan issues or questions. http://www.itd.umich.edu/help/over.consultant.html For more information on virus problems and protection, please see the UM Virus Busters Team website. http://www.itd.umich.edu/virusbusters/
Sincerely yours,
Faye Ogasawara Posted by
Faye Ogasawara, Director Monday April 26, 2004 Dear SPH Faculty, Staff, and Students,
The UM campus is being deluged by a new virus, bagel.Z. The UM email server administrators have put filters in place to stop new messages containing the virus from being received but the filters do not stop mail that is already in the system waiting for delivery. For updates on this, see http://www.itd.umich.edu/outages/
Please do not open any attachments, unless you are absolutely sure of the content of the attachment. If you are not sure, please contact the sender by phone to verify that they meant to send the attachment to you before you open it.
As soon as the McAfee anti-virus definitions are available, I'll send out another notification.
If you have any questions on this, please email sph.help@umich.edu (no need to include this message) or call 936-1247.
Sincerely yours,
Faye Ogasawara Posted by
Faye Ogasawara, Director Monday April 12, 2004 NetWare group directories (N: drive, O: drive) have been relocated from SPHNVL0 & SPHNVL7 to SPHNVL1. The change in drive mapping for the N: and O: drives will be automatic for most users. Any computers that were left logged in during the April 11 & April 12 maintenance periods will need to be restarted to connect to the new location. However, anyone with a manual drive mapping will need to change the drive mapping to point to the new location. Also, non-Windows computers may need to be reconfigured to connect to the new location. If you need assistance, please send e-mail to sph.help@umich.edu or call our help desk at 936-1247. Help desk hours are 8:00AM to 5:00PM, Monday through Friday. Posted by
Kevin Cheek, Security and Systems Administrator Sunday April 04, 2004 NetWare home directories (M: drive, U: drive) have been relocated from SPHNVL0 to SPHNVL1. The change in drive mapping for the M: drive will be automatic for most users. Any computers that were left logged in during the Saturday April 3 2004 maintenance period will just need to be restarted to connect to the new location. However, anyone with a manual drive mapping will need to change the drive mapping to point to the new location. If you need assistance, please send e-mail to sph.help@umich.edu or call our help desk at 936-1247. Help desk hours are 8:00AM to 5:00PM, Monday through Friday. Posted by
Kevin Cheek, Security and Systems Administrator Saturday March 20, 2004 There was a UMnet network outage that severely degraded internet connectivity to the SPH network between 11:30PM 3/19/2004 and 5:00AM 3/20/2004. The following was received from UMnet Admin.
============================================================================
Last night at around midnight, the campus was hit hard by the BlackIce (aka Witty) worm - see http://isc.sans.org/diary.html for more info); this worm targets a bug in BlackIce - which means it hit many important servers, including a lot of MAIS and B&F machines - and generated enough traffic to disrupt a lot of other stuff as well. Once the machines were infected they began to launch massive Denial of Service attacks, causing network degradations campus wide. We were able to improve performance by about 5:00am, and things were stabilized by about 12:00pm Saturday.
As best we know this is a destructive worm; rebooting it can kill the worm, but it also appears that files on infected boxes are corrupted and they may not come back up, forcing a rebuild of the machine. At this point we do not know much more about the worm. If you are running BlackIce on any machines it is recommended that they be updated to the latest BlackIce patch as soon as possible. Here is the link to the BlackIce home page: http://blackice.iss.net.
At this point we believe we have located most of the machines that have been compromised and have notified the appropriate network administrators, but its entirely possible more machines may be subject to future infections.
============================================================================ Posted by
Faye Ogasawara, Director Tuesday March 02, 2004 Dear SPH Faculty and Staff,
We are seeing a sudden influx of emails similar to the text below the asterisked line. Do *NOT* open the attachment. This is an unsolicited email - please verify from any sender that they intended to send you any attachment.
Sincerely yours,
Faye Ogasawara, Director
***************************************************************************
Dear user of e-mail server "Umich.edu",
Your e-mail account has been temporary disabled because of unauthorized access.
For details see the attached file.
In order to read the attach you have to use the following password: 53707.
The Management, The Umich.edu team Posted by
Faye Ogasawara, Director Tuesday February 03, 2004 Dear SPH All,
Please be informed that Microsoft Windows 95/98/NT/Me are no longer supported for critical and security patches from Microsoft:
http://support.microsoft.com/default.aspx?scid=fh;[ln];LifeWin
While we have initiated port blocking at the router, continue monitoring and scanning the SPH network, and do patching as we can, Microsoft has limited what we can do for these operating systems.
Microsoft has released another security patch per the notification below.
http://www.microsoft.com/security/security_bulletins/20040202_windows.asp
If you have not already done so, please install the latest windows update critical and security patches by going to
http://windowsupdate.microsoft.com.
If you see a windows/globe icon on the lower left corner of your screen you may right click on the icon to install the updates.
In addition to the above, for PCs physically connected to the SPH network running Windows 2000 or XP, you may receive the next Microsoft Windows critical and security updates automatically from the SPH Software Update Server (SUS) by doing the following:
Click on 'Start'. Click on 'Run'. Type 'R:\SUS\install.cmd'. (Don't type the apostrophes) Click 'OK'.
From home, if you are running Windows 2000 or XP and do not see a 'Windows Update' option when you click on the 'Start' button, please go to the following link:
http://www.microsoft.com/windows2000/downloads/recommended/susclient/default.asp
Downloading and installing this SUS client will allow machines to use the Microsoft SUS server.
For this and previous announcements, please see the following link:
http://www3.sph.umich.edu/phisa/tech/status.cfm
If you have any questions on this, please call us at 936-1247 or e-mail sph.help@umich.edu (no need to include this message). Thank you.
Sincerely yours,
Faye Ogasawara, Interim Director Posted by
Faye Ogasawara, Director Wednesday December 24, 2003 Dear SPH Faculty and Staff,
We are introducing Net Storage which replaces FTP for accessing your M:\, N:\, O:\ network drive files. You may now access these files from any internet connection whether it be from home, in a hotel, or anywhere in the world.
To use Net Storage, go to http://netstorage.sph.umich.edu, click on the link provided, and type in your uniqname and SPH Novell password. For security, be sure to log out when you are done. For more information on Net Storage, see the following link: http://www.sph.umich.edu/phisa/tech/files/storage.html
Please note that FTP access to University of Michigan servers, including SPH, will be discontinued on January 5, 2004: http://www.itd.umich.edu/news/2003fall/12182003a.html For UNIX server access via SSH, see the following link: http://www.sph.umich.edu/phisa/tech/unix/ssh_com.html
If you have any questions on this, please send an e-mail to sph.help@umich.edu (no need to include this message).
Best Wishes for the New Year!
Sincerely yours,
Faye Ogasawara Interim Director Posted by
Faye Ogasawara, Director Thursday November 13, 2003 Dear SPH Faculty, Staff, and Students,
Over the Labor Day weekend, we experienced campus-wide attacks on personal computers (PCs) which allowed remote users or hackers to exploit unprotected machines. We put together a document which addresses frequently asked questions including what we've done and next steps for SPH Network and Computing. To view this document, please go to the following link:
http://www.sph.umich.edu/phisa/tech/security_debriefing.html
If you have any questions on this, please reply to this e-mail (no need to include the text of this message), write us at sph.help@umich.edu, or give us a call at 936-1247. Thank you.
Sincerely yours,
Faye Ogasawara Interim Director Posted by
Faye Ogasawara, Director |
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